FloatChat Accessibility Statement

Our commitment, current status, known gaps, and how to get help.

Effective: May 20, 2026 | Version: v1.0 — DRAFT for legal review

DRAFT — FOR LEGAL REVIEW

This document is an AI-assisted draft prepared to accelerate legal review. It is not legal advice and must be reviewed by qualified counsel in the relevant jurisdictions before publication or signature.

Our commitment

FloatChat is committed to being usable by everyone, including people who rely on assistive technology. We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2, Level AA, which is referenced by the EU's harmonized standard EN 301 549 for the European Accessibility Act and the US Department of Justice's accessibility rule.

What we've done

Keyboard-only navigation throughout the chat widget and the customer dashboard.
ARIA roles and labels on every interactive element.
Color contrast that meets WCAG 2.2 AA (4.5:1 for normal text, 3:1 for large text).
Visible focus indicators on all interactive elements.
Screen reader testing against current versions of NVDA, JAWS, and VoiceOver.
No automatic audio or video playback.
All time-limited actions have a way to extend or disable the limit.
All non-text content has a meaningful text alternative.

Known limitations

We're being transparent about what's not yet ideal:

Complex chart visualizations in the customer dashboard currently rely on color encoding. We are adding pattern fills and accessible data tables.
Some third-party emoji and reaction picker controls do not fully meet WCAG 2.2 AA. A replacement is on the roadmap.
Localized language support for screen readers is limited to English at present. Additional languages will be added.

If you hit a barrier we haven't listed, please tell us — see Contact below.

Conformance status

Based on internal review and external evaluation in May 2026, the FloatChat chat widget and customer dashboard are partially conformant with WCAG 2.2 Level AA. "Partially conformant" means most parts of the service meet the standard, with the gaps listed above. We commit to remediating those gaps on a published timeline. Our next full evaluation is scheduled for November 2026.

Alternative ways to reach us

If you cannot use any part of the service because of an accessibility barrier, you can:

Email us at support@floatchat.com — we respond within one business day.
Reach us through the customer who deployed the FloatChat widget you are using.
Ask for a phone call — we will arrange a callback at a time that works for you.

Enforcement and feedback

We treat every accessibility report as a priority issue. If you have a complaint that we can't resolve, you can contact your local accessibility regulator (for example, the US Department of Justice ADA hotline or your country's national accessibility authority in the EU).

This statement

This statement was last reviewed on May 20, 2026 and is reviewed at least annually.