Customer support for SaaS teams.
Onboarding, retention, expansion, and churn alerts in one inbox. SSO and audit logs on Pro $189. Replace Intercom + Zendesk.
Mike Chen · CEO @ Acme
Live Chat · Brooklyn, NY
Thinking about cancelling — Linear sync broke twice this week.
9:41 AM
Captain alert · churn risk
Mentioned "cancel" 3× this week. Routing to Sarah K. (Customer Success).
Mike — got it. Sarah will jump in. Free month while we sort Linear?
SaaS-specific use cases.
Built for the full customer lifecycle: activation, retention, and expansion.
Onboarding nudges.
Auto-trigger live chat when a user lands on the dashboard for the first time. Guide them through setup.
85%
activation week 1
Churn risk alerts.
Stripe integration shows MRR and subscription status inline. Captain flags conversations with cancel intent.
12
at-risk tagged this week
Expansion plays.
Captain detects upgrade-ready signals and routes to your customer success team.
$48k
MRR captured
Bug triage.
Linear integration. Convert a conversation to a Linear issue with one click.
2.3s
avg time to ticket
SaaS integrations.
Connect the tools your team already uses.
Stripe
subscription, MRR, churn
HubSpot
deals, lifecycle stage
Salesforce
Pro+
Segment
event sync
Linear
bug tracking
Notion
knowledge base
Slack
notifications
How a B2B SaaS at $1.5M ARR uses FloatChat.
Mike runs a Texas-based dev tools SaaS, 18 people.
Before FloatChat
- Intercom · $290/mo
- Zendesk · $1,150/mo
- Aircall · $300/mo
- 10 seats across 3 tools
After FloatChat
- FloatChat Pro · 25 seats
- Voice + SMS bundled
- Captain handles 60% of tier-1 questions
- Stripe + HubSpot inline · Linear bug-link
Savings
89%
vs Intercom + Zendesk for the same setup.
Mike Chen
Acme · 18 people · TX
Recommended plan.
Most SaaS teams pick Pro ($189) for SSO, custom roles, and audit logs. Mid-market teams under 10 seats start on Growth ($69).
See all plansGrowth
$69
Under 10 seats
Pro
$189
SSO · RBAC · audit logs
Most pickReplace Intercom + Zendesk for 89% less
Pro at $189/mo. Captain bundled. Voice and SMS native.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Common questions
Roles, SSO, HIPAA — straight answers.
Yes, on Pro and Enterprise. Define permissions per role: agent, supervisor, billing-only, read-only.
More questions? Talk to us or check the Help Center.
Built for SaaS teams.
Captain bundled. Voice and SMS native. SSO and audit logs on Pro.
Features that matter most