Team email that doesn't feel like Outlook.
Shared inbox with assignments, internal notes, and automation. Replaces Front and Help Scout for half the price.
Free plan includes 1 email inbox. Upgrade to Starter for unlimited inboxes and full team collaboration.
Order #4421 question
Jessica Chen <jessica@example.com>
Jessica Chen
Hi! Wondering if you ship to NYC and what the ETA is for order #4421?
Shipping warehouse confirmed — UPS picks up tomorrow 7am.
How it works.
Forward your support@ address.
Set up a forwarding rule from Gmail, Outlook, or any provider. Emails land in FloatChat instead of an agent's inbox.
to: support@atelierlinen.com
inbox-a7f9@floatchat.com
Drops cleanly into Gmail, Outlook, Zoho, Fastmail.
Assign to a team member.
Anyone on the team can pick it up, assign it, or hand it off.
Assigned to Sarah K.
Add private notes.
Discuss internally without the customer seeing it. Reply when ready.
Shipping confirmed for tomorrow — feel free to send the tracking number.
Hi Jessica! Your order ships tomorrow morning. Tracking on the way.
Automate the boring stuff.
Auto-tag by subject keyword. Auto-route by sender domain. Auto-close stale conversations after 7 days.
What's in the box.
Free gives you the basics. Starter and above unlock automation, SLAs, AI Captain, and custom templates.
- Shared email inboxFree
- Conversation assignment + reassignmentFree
- Internal notes and @mentionsFree
- Email signatures per agentFree
- Auto-tag / auto-route / auto-closeStarter+
- SLA managementGrowth+
- AI Captain on emailsStarter+
- Custom HTML email templatesStarter+
Platform comparison.
Same job, very different bills.
| Platform | 10 seats / mo | Scope |
|---|---|---|
| Help Scout Standard | $250 | Email-only |
| Front Growth | $590 | Multi-channel inbox |
| Missive | $140 | Email-led |
| FloatChat Growth | $69 | 10 channels incl. email |
Vs Front
88%
Cheaper than Front Growth at 10 seats.
Add a team email inbox
Shared inbox for support@ that works like Slack, not Outlook.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Common questions
Forwarding, inboxes, formatting — straight answers.
You can send replies from a FloatChat-controlled email address. Custom email "from" domain is not supported on any tier.
More questions? Talk to us or check the Help Center.
Try shared email free.
One email inbox on Free. Unlimited inboxes from Starter.