Customer support for restaurants and food service.
SMS reservations, WhatsApp order updates, live chat for delivery questions. Starter $19.99 for 3 agents.
Starter $19.99 for 3 agents. SMS reservations + reviews included.
Tonight · Friday Mar 14
Atlas Bistro · Brooklyn
6:30 PM
tonight
Smith · party of 4
4 guests
7:00 PM
tonight
Lopez · party of 2
2 guests
7:30 PM
tonight
Wong · party of 6
6 guests
8:00 PM
tonight
Chen · party of 3
3 guests
Restaurant use cases.
Handle reservations, orders, and reviews without switching between tools.
Reservation confirmations via SMS.
Customer books on your site. Auto-SMS confirms, sends reminder 2 hours prior, asks for review after.
SMS · 2h before
Hi Megan — your 7:30 PM at Atlas tonight, party of 2. Reply C to confirm.
C 🍽️
Delivery / pickup status updates.
'Your order is being prepared.' 'Out for delivery.' Captain on Lite handles 'where is my order?' automatically.
Review collection.
Post-meal SMS asks 'How was tonight?' Negative replies route to manager. Positive replies link to Google reviews.
SMS · post-meal
Thanks for dining at Atlas! How was tonight? ⭐
→ Google review link
≤ 3 ⭐
→ routed to manager
Voice inbox for missed catering inquiries.
Voice call lands as a conversation with notes. Manager picks up async, calls back from inbox.
Missed call · catering
+1 (415) 555-0142 · 12 min ago
Note · added by Sarah
50-person event, June 14. Call back in AM.
Multi-location.
Each location has its own assigned team and routing rules. Manage all from one HQ dashboard on Pro. Centralized analytics lets your operations team compare response times and satisfaction scores across all locations.
HQ dashboard · all locations
4 locationsCovers
142
Rating
4.7
Reply
2m
Covers
218
Rating
4.8
Reply
1m
Covers
89
Rating
4.5
Reply
3m
Covers
64
Rating
4.6
Reply
2m
Recommended plan.
Single-location restaurants: Starter ($19.99). Chains with 3-10 locations: Growth ($69). Franchise HQ: Pro ($189) for centralized analytics and SSO.
See all plansStarter
$19.99
Single location · 3 agents
Most pickGrowth
$69
3–10 locations
Pro
$189
Franchise HQ · SSO
Reservations, orders, and reviews — one inbox
SMS reservations on Starter. Multi-location HQ on Pro.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Common questions
Toast, marketing SMS, WhatsApp — straight answers.
Zapier integrations work with all three. Native integrations on roadmap.
More questions? Talk to us or check the Help Center.
Built for every cover and order.
Reservations, delivery updates, reviews — all in one inbox.
Features that matter most