Help Center your customers actually find.
Articles, search, AI suggestions, and SEO controls. Hosted on a FloatChat URL. Available on Starter and above.
Help Center unlocks on Starter ($19.99). Free plan does not include the Help Center.
Help Center
How can we help, Jessica?
Getting started
14 articles
Orders
28 articles
Shipping
22 articles
Returns
18 articles
What customers actually see.
Article reader with categories, TOC, multi-language toggle, and live SEO scoring.
Orders
How to track your order
Every Atelier order ships with a live tracking number. Once your package is picked up by UPS or USPS, you'll get notified.
Find your tracking
Open My Account → Orders and click the order. Your tracking link is right under the order summary.
Delivery windows
Most US orders deliver in 2–5 business days. Free shipping ships in 3–7. International varies by destination.
What's in the Help Center.
Unlimited articles.
Markdown editor with images, videos, code blocks, callouts. Full version history and rollback.
Built-in search.
Customers find articles instantly. Search analytics show what they're looking for and not finding.
SEO controls.
Custom meta titles, descriptions, schema markup. Pages indexed by Google in days, not weeks.
Google preview
support.floatchat.com › atelier › orders
How to track your order — Atelier Help
Every Atelier order ships with a live tracking number. Open My Account → Orders to find...
AI suggestions.
Captain reads your past conversations and suggests article topics you should write next (Growth and above).
Captain suggests
3 newMulti-portal for multi-brand.
Each portal has its own articles, branding, and visitors. All articles managed from one dashboard.
| Plan | Portals included |
|---|---|
| Free | 0 portals |
| Starter | 1 portal |
| Growth | 2 portals |
| Pro | 5 portals |
| Enterprise | Unlimited |
Multi-portal
$0 extra
Multi-portal included in plan. No per-portal fees.
What's NOT available.
If you need a Help Center on help.yourcompany.com, FloatChat is not the right fit.
No custom domain.
Help Center is hosted on a FloatChat URL (e.g., support.floatchat.com/yourcompany). Custom domain is not available on any tier.
Add a Help Center to your site
SEO-friendly knowledge base. Reduces tickets by giving customers self-serve answers.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Common questions
Domain, customization, Captain, languages — straight answers.
A FloatChat-controlled URL. Format: support.floatchat.com/yourcompany or help.floatchat.com/yourcompany. Not customizable.
More questions? Talk to us or check the Help Center.
Try the Help Center free for 14 days.
$19.99/month after trial.