Patient communication. HIPAA option on Enterprise.
Live chat, voice, SMS, and email for clinics, telehealth, and healthcare providers. Signed BAA on the Enterprise plan.
BAA required for PHI. Enterprise plan only.
SMS thread
+1 (415) 555-0142 · Emily Park
Hi Emily — reminder: appointment tomorrow at 9:00 AM with Dr. Sarah K. Reply C to confirm or R to reschedule.
9:00 AM · today
What healthcare teams use FloatChat for.
From appointment reminders to telehealth routing, built for clinical workflows.
Appointment reminders via SMS.
Auto-send 24 hours before. STOP/HELP handling included.
Auto · 24h before
Hi Emily — tomorrow 9:00 AM with Dr. Sarah K.
Prescription refill notifications.
Trigger from your EHR via webhook. Patient gets SMS or WhatsApp.
SMS · sent
Your refill is ready for pickup at Walgreens · 4th Ave
Patient intake forms via chat.
Pre-chat form on widget collects insurance, reason for visit, contact info.
Pre-chat intake
Telehealth call routing.
Click-to-call from patient profile. Voice rings the on-call provider.
Dr. Sarah K.
On-call · ringing
HIPAA scope.
What's included in the Enterprise HIPAA configuration.
Signed BAA
EnterpriseEnterprise only
PHI encryption
At rest + in transit (AES-256 · TLS 1.3)
US data residency
DigitalOcean NYC3 (New York)
Audit logs
All PHI access recorded
Custom retention
Configurable policies per record
IP allowlist + SSO + 2FA
Network and identity controls
Annual HIPAA risk assessment
Reviewed every 12 months
Plan
Custom Enterprise
Required for signed BAA. Includes infrastructure isolation, custom retention, and dedicated security review.
What's NOT supported.
Be aware of these limitations before evaluating FloatChat for clinical workflows. If your workflow requires call recording for compliance, pair with a HIPAA-compliant PBX (e.g., RingCentral Healthcare).
Not included
- Voice call recording (no native recording)
- AI voice bot (no transcription of calls)
- Custom domain on Help Center
- HIPAA on plans below Enterprise
Recommended plan.
Healthcare workflows requiring HIPAA require Enterprise ($599/month) with signed BAA. Lower-volume clinics that don't transmit PHI can use Growth ($69) with caution.
Growth
$69
No PHI · low volume
With cautionEnterprise
$599+
Signed BAA · custom
Required for BAAPatient communication, with the BAA you need
Enterprise from $599 with signed BAA. Encryption, audit logs, US residency.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Common questions
BAA, PHI, HITRUST — straight answers.
No. BAA is Enterprise-only because it requires custom infrastructure isolation and audit configuration.
More questions? Talk to us or check the Help Center.
Built for clinical workflows.
Signed BAA on Enterprise. Encryption, audit logs, US residency.
Features that matter most