AI replies bundled,
not metered.
Captain handles 60% of conversations on its own. Sentiment, copilot, summary, and knowledge base. Included from $9.99/month.
14-day trial of Lite. No credit card. Cancel anytime.
Jessica Chen
WhatsApp · Brooklyn, NY
Hi! Do you ship to NYC? Order #4421 — what's the ETA?
9:41 AM
What Captain does.
Replies on its own.
Trains on your help docs, FAQs, and past conversations. Resolves common questions before they hit your team.
What's your refund policy?
30 days, full refund, no questions. I'll start it for you now.
Helps your agents.
Reply suggestions appear inside the editor. One-click rephrase, tone change, or summary.
Hey! Totally get it — let me sort that refund right now 🙌
Detects frustration.
Real-time sentiment scoring. Tags angry conversations so your team can step in fast.
"This is the third time I've asked — where is my order?!"
Catches up in seconds.
Auto-generated conversation summaries. New agents take over without reading 200 messages.
messages → bullets
- Customer ordered #4421 last Tuesday
- Wants ETA for NYC delivery
- Sentiment: positive · returning customer
- Captain shared tracking link — resolved
How Captain compares.
At 5,000 AI resolutions per month. Numbers from each vendor's published pricing.
| Provider | AI Pricing | 5,000 resolutions/mo |
|---|---|---|
| Intercom Fin | $0.99 per resolution + $50/mo min | $4,950 |
| Freshchat Freddy | $0.49 per session beyond 500 free | $2,205 |
| Zendesk Copilot | $50/agent/month flat (10 agents) | $500 |
| Tidio Lyro | Add-on $39-289/month | $289 |
| FloatChat Captain (Pro) | Bundled in $189/mo | $0 extra |
Captain
1/40th
Cost per resolution vs Intercom Fin.
How it works.
Connect knowledge.
Upload PDFs, paste URLs, or sync your help center. Captain reads it all.
Train in 15 minutes.
Captain runs through your past conversations and learns how your team replies.
Go live.
Captain starts answering. Your team gets reply suggestions inside the editor.
Add AI Captain to your inbox
Bundled in every paid plan from $9.99. No per-resolution fees.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Common questions
Straight answers about Captain, no sales spin.
Captain handles text-based replies (chat, email, WhatsApp two-way, SMS). Captain does not handle voice calls. There is no AI voice bot or call transcription on FloatChat.
More questions? Talk to us or check the Help Center.
Try Captain free for 14 days.
$9.99/month after trial. Cancel anytime. Bundled AI, no per-resolution fees.