How teams use FloatChat.

Shopify D2C brand replacing Tawk + Gmail + a separate SMS tool

Live chat + email + WhatsApp + Shopify on the Free plan. Upgrade to Lite ($9.99) for Auto Reply when after-hours coverage matters. Captain handles WISMO and refund-policy questions.

Clinic or telehealth team needing HIPAA-compliant patient chat

Enterprise plan with HIPAA-aware controls. DigitalOcean NYC3 US data residency. Patient intake forms route to assigned care coordinators. Voice calls land in the same inbox.

Bootstrapped SaaS replacing Intercom Essential + Fin

AI Captain bundled — no per-resolution surprise bill. 25 agents on Pro at one capacity price. API + webhooks ship lead data to your CRM. Salesforce integration on Pro.

Brokerage or property-management team handling property inquiries

Inquiries from email, web chat, and WhatsApp unified in one inbox. SMS appointment reminders on Starter. Voice for callbacks from interested buyers.

Online school or course platform supporting students across time zones

Captain handles overnight questions when staff are offline. Auto-translate in 50+ languages for international students. Help Center + chat widget in one platform.

Restaurant chain handling reservations, delivery complaints, catering orders

Lunch-rush message volume routed by channel. Auto Reply for FAQs (hours, location, menu). SMS for booking confirmations. WhatsApp for catering quotes.