Ten channels.
One shared inbox.
Live chat, email, WhatsApp, voice, SMS, Instagram, Messenger, Telegram, Line, and TikTok. Your team handles them all from one screen.
Starter plan unlocks all 10 channels at $19.99/month for 3 agents.
Jessica Chen
2mIs order #4421 shipped yet?
Marcus Williams
5mAbout the subscription renewal…
Ashley Rodriguez
12mDM'd you about the linen tee
Tyler Brooks
1hThanks for the quick reply!
Messenger
Megan O'Connor
3hSent you the receipt copy
Jessica Chen
3 channels · 1 profile
Previously seen on
Is order #4421 shipped yet?
9:41 AM
Checking now — one moment, Jessica.
9:42 AM
@sarah · private note
She's a VIP — order ships tomorrow, ping her with tracking.
Why one inbox matters.
Before
After
FloatChat
All 10 channels
No more app-switching.
Stop bouncing between WATI, Help Scout, Twilio Console, and Gmail. Everything lands in one place.
Jessica Chen
VIP · 3 orders · Lifetime $1,420
Is order #4421 shipped yet?
Receipt for order #4419
Reply about new collection
Sizing question
One customer profile.
See every conversation that customer has had with you, across every channel, in one timeline.
Conversation #4421
ActiveSarah K. @marcus can you take this one? VIP customer.
2 minutes ago
Private note · not visible to customer
Order ships tomorrow per warehouse. Ping with tracking link by EOD.
Team collaboration.
Assign, mention, leave private notes, swap conversations. Your team operates as one unit.
Auto-routing rule
When all match
Assign to
Sarah K.
Round-robin · US team
Smart routing.
Auto-assign by channel, language, tag, or business hours. Round-robin on Growth and above.
All ten channels.
Free includes the three big ones. Starter unlocks the rest — same inbox, same workflow.
FloatChat Inbox
Starter
$19.99
All 10 channels for 3 agents. No per-channel add-ons.
Built for support teams.
Every dial your team needs to scale — from a single shared inbox to enterprise audit trails.
- Tags, custom attributes, custom views
- Macros and canned responses
- Auto-assignment and round-robin (Growth)
- SSO + RBAC + audit logs (Pro)
- Working hours per inbox
- Profanity filter, agent signatures
Platform comparison.
Apples-to-apples at 10 seats. From each vendor's published pricing.
| Platform | 10 channels at 10 agents | Monthly cost |
|---|---|---|
| Intercom 10 seats Essential | 6 channels | $290 |
| Zendesk Suite Pro 10 seats | 8 channels | $1,150 |
| Freshchat Pro 10 seats | 7 channels | $490 |
| FloatChat Growth | 10 channels | $69 |
Get all 10 channels in one inbox
WhatsApp, email, voice, SMS, Instagram, and more — unified.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Common questions
Channels, agents, customization — straight answers.
Yes, on Starter and above. Voice and SMS still need phone numbers (paid add-ons) and per-minute or per-segment usage. WhatsApp is two-way only. No Business API marketing.
More questions? Talk to us or check the Help Center.
Try the inbox free.
Upgrade to Starter ($19.99) when you need all 10 channels.