Changelog
New features, improvements, and fixes. We ship updates every two weeks.
2.4.0April 28, 2026
Majorv2.4.0
- NewAI Agent now supports multilingual replies — auto-detects customer language and responds in kind (50+ languages)
- NewVoice channel: outbound call API and call recording with automatic transcription
- NewWhatsApp template message builder with visual preview
- ImprovedAI reply confidence threshold now configurable per inbox (previously global-only)
- ImprovedInbox load time reduced by 40% with optimized conversation list pagination
- FixedWhatsApp media messages (images, PDFs) now display inline in the conversation thread
- FixedSLA timer now correctly pauses during business hours when 'outside hours' mode is active
2.3.2April 14, 2026
Patchv2.3.2
- FixedEmail forwarding loop detection now correctly ignores auto-responders with X-Auto-Reply header
- FixedAPI: GET /conversations now returns correct cursor when filtered by agent_id
- FixedShopify integration: order status webhook no longer creates duplicate contacts on address changes
2.3.0April 1, 2026
Majorv2.3.0
- NewKnowledge base article editor with rich text, tables, and image upload
- NewAI knowledge gaps report: see which customer questions the AI couldn't answer confidently
- NewTeam performance dashboard — CSAT, response time, and resolution rate per agent
- NewZapier integration (80+ trigger/action pairs)
- ImprovedSMS: automatic 10DLC registration wizard (US numbers)
- ImprovedCanned response search now supports fuzzy matching
- FixedHubSpot contact sync no longer overwrites custom properties
2.2.1March 18, 2026
Patchv2.2.1
- FixedAutomation rules: 'assign to team' action now works for conversations from email channel
- FixedResolved conversations no longer reopen on AI classification events
- Improved2FA setup flow now supports authenticator apps (TOTP) in addition to SMS
2.2.0March 4, 2026
Majorv2.2.0
- NewHelp center — embeddable customer-facing knowledge base with SEO-friendly article URLs
- NewContact merge: combine duplicate customer profiles with full conversation history
- NewLive chat widget v2: customizable launcher, pre-chat form, and dark mode support
- NewWebhooks dashboard — delivery logs, retry status, and one-click replay
- ImprovedNotification preferences now configurable per channel per agent
- FixedBrowser notifications now fire correctly when FloatChat tab is not in focus
2.1.0February 10, 2026
Majorv2.1.0
- NewAI Agent beta: GPT-4o powered auto-replies with human hand-off threshold
- NewEmail channel: shared inbox with collision detection (see when teammate is typing)
- NewReports: export conversation data to CSV and connect to Looker/Tableau via API
- ImprovedMobile app (iOS/Android): push notifications for new conversations and mentions
- ImprovedSidebar now shows unread count per inbox with badge
2.0.0January 6, 2026
Majorv2.0.0
- NewFloatChat 2.0 — complete UI redesign with unified omnichannel inbox
- NewSMS, WhatsApp, email, live chat, and voice all in one thread per customer
- NewAutomation builder with visual flow editor
- NewStarter plan: free inbox with unlimited agents
- NewREST API v1 with full CRUD for conversations, contacts, and messages
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