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Pricing, simplified

Plans that scale with your team.

Simple flat plans — no per-seat fees. Get every channel, the full inbox, Help Center, automations, and Captain AI in one platform.

Start here · Free forever

Start free in 5 minutes.

Get the full inbox, website widget, email channel, and Help Center running on day one. India data residency included.

$0forever · 2 agents · 1 inbox · 500 conversations/mo
  • Website widget, Email & API channels
  • Pre-chat forms & business hours
  • Help Center (1 portal)
  • India data residency
  • 5 canned responses · 3 macros
  • Community support
Get started free

Outgrowing free?

Unlock the full FloatChat with a paid plan

  • WhatsApp Business, Instagram, TikTok & 4 more channels
  • Captain AI — 100 to 3,000 credits / agent / month
  • Up to 50 agents with teams, automations & SLAs
  • Remove FloatChat branding & use your own domain
See paid plans

Plan finder

Set your usage. See your plan.

Move the controls to match your team's needs. We'll recommend the right plan and total cost in real time.

Agents on your team5
150
Monthly conversations1,000
10010,000+
Captain AI credits / agent / month200
03,000

Channels needed

Recommended for you

Growth

$19.99/ mo · billed yearly
Flat fee — up to 12 agents · unlimited inboxes
  • Up to 12 agents · unlimited inboxes
  • All channels including WhatsApp Business
  • 500 Captain AI credits / agent / month
  • Automations, workflows & campaigns
Choose Growth

Need voice & SMS?

Connect your own Twilio account to FloatChat and bring calls and SMS into the same inbox.

Add-on · Business plan only

FloatChat Twilio integration

Bring your own Twilio account. We provide the integration — your call and SMS usage is billed directly by Twilio to your Twilio account, never marked up by us.

  • Unlimited Twilio numbers & messaging services
  • Voice channel inside FloatChat inbox
  • SMS campaigns from FloatChat
  • Call recording & Captain AI transcription
  • Setup help from our team
$9.99
per account / month

Flat integration fee. Bring your own Twilio account — all usage billed by Twilio.

Add to Business plan

Compare every feature across plans.

The complete breakdown so you can match the right plan to your team. Hover any icon for details.

FeatureFree$0 / moStarter$9.99 / moGrowth$19.99 / moBusiness$49.99 / mo
Team & usage limits
Agents (seats)221250
Inboxes12UnlimitedUnlimited
Teams (groupings)15Unlimited
Monthly conversations500UnlimitedUnlimitedUnlimited
Contact storage1,00010,000100,000Unlimited
Conversation history30 days1 year3 yearsUnlimited
Remove FloatChat branding
Channels
Website Live Chat widget
Email channel
API channel (custom)
Facebook Messenger
Instagram DM
Telegram
WhatsApp Business (native)
TikTok
Line
Voice & SMS (via Twilio add-on)Add-on
Captain AI
Captain credits / agent / month1005003,000 (fair-use)
Captain Assistants13Unlimited
Co-pilot (agent suggestions)
Captain Documents (knowledge base)10 docs50 docsUnlimited
Captain FAQs (auto-generated)Basic
Captain Scenarios
Custom Tools (function calling)
Guardrails & response guidelines
AI editor (compose, tone, grammar)
Audio transcription
Help Center AI search
AI label suggestion
Conversation management
Canned responses5UnlimitedUnlimitedUnlimited
Macros3UnlimitedUnlimitedUnlimited
Labels & custom attributesBasic10UnlimitedUnlimited
Agent Bots (rule-based)
Automations & workflows
Skill-based assignment
SLA management
Required conversation attributes
Pre-chat forms & business hours
Help Center & campaigns
Help Center portals1UnlimitedUnlimited
Multi-locale articles
Custom domain for Help Center
Live chat campaigns
WhatsApp campaigns
SMS campaigns (via Twilio add-on)Add-on
Integrations & API
Slack, WebhooksLimited
Dialogflow, Google Translate
Linear, Notion, Shopify, Dyte
Dashboard Apps & custom integrations
REST API accessRead-onlyFullFullFull
Twilio integration$9.99 / mo
Security, compliance & support
India data residency
EU & US data residency
SAML SSO
Audit logs
RBAC (custom roles)
SOC 2 / HIPAA / ISO 27001 / GDPR
Uptime SLABest-effortBest-effort99.5%99.9%
SupportCommunityEmailPriority email + Slack24/7 + Dedicated CSM

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