Customer support templates

Hi {{customer_name}}! Your order {{order_number}} has shipped 🚚 Track it here: {{tracking_url}} — FloatChat

Hi {{name}}, reminder: your appointment is tomorrow, {{date}} at {{time}} with {{provider}}. Reply CONFIRM to confirm or CANCEL to reschedule.

🔥 {{business_name}} FLASH SALE: {{discount}}% off everything TODAY only. Shop now: {{url}} Reply STOP to opt out.

Subject: Welcome to {{business_name}}, {{name}}! Hi {{name}}, Thank you for joining us! Here's how to get started: 1. Set up your profile: {{profile_url}} 2. Browse our catalog: {{catalog_url}} 3. Need help? Reply to this email anytime. We're glad you're here. {{agent_name}} {{business_name}}

Subject: Your refund is being processed — {{order_number}} Hi {{customer_name}}, We've processed your refund of {{amount}} for order {{order_number}}. Please allow 3–5 business days for it to appear on your {{payment_method}}. If you have any questions, just reply to this email. {{agent_name}}

Subject: How did we do? Quick question for you Hi {{customer_name}}, We recently helped you with {{issue_summary}}. Your feedback helps us improve. How satisfied were you? (1–5 stars): {{survey_url}} Thanks for your time! {{agent_name}}

✅ Payment confirmed! Hi {{name}}, we received your payment of {{amount}} for {{order_or_invoice}}. Thank you! Your receipt: {{receipt_url}} – {{business_name}}

Hi {{customer_name}} 👋 We've received your request and created ticket #{{ticket_id}}. Our team will get back to you within {{response_time}}. You can track your ticket here: {{ticket_url}} – {{business_name}} Support

👋 Hi there! I'm {{agent_name}} from {{business_name}}. How can I help you today?

Hi there! Our team is currently offline (we're available Mon–Fri, 9am–6pm EST). Leave your email and message below and we'll get back to you ASAP! ✉️

Great question about pricing! To make sure I connect you with the right info, could I ask: roughly how many customer conversations do you handle per month?

Q: How do I return an item? A: We accept returns within 30 days of purchase for items in original condition. Start your return at {{return_portal_url}}. Refunds are processed in 3–5 business days. Q: Can I exchange instead of refund? A: Yes! During your return, choose 'Exchange' and select your replacement item.

If you're not able to resolve the customer's issue after 2 attempts, say: 'I'll connect you with one of our specialists who can help further. One moment please.' Then create a handoff with priority: high.

Hi {{name}}! Hope you're loving your {{product}}. If you have a moment, a quick review would mean the world to us: {{review_url}} — {{business_name}}

Subject: Your {{plan_name}} plan renews in 14 days Hi {{name}}, This is a reminder that your {{plan_name}} subscription renews on {{renewal_date}} for {{amount}}. Manage your subscription: {{billing_url}} Questions? Reply to this email. {{business_name}} Team