Built for US customer support teams.
A multi-channel customer support platform for small and mid-market US teams. Built on the open-source Chatwoot foundation. Hosted on DigitalOcean NYC3 (New York metro).
7+
Native channels
63.1%
Uptime SLA
27 hrs
Migration time
Mission
Support software shouldn't be a tax on small teams.
Most US small businesses can't afford the incumbents. We rebuilt the math.
Intercom
$290/mo
10 agents
+ $1,000/mo for AI as a separate add-on
Zendesk
$4,000+/mo
at 25 agents
+ per-seat tax that scales linearly with headcount
FloatChat
from $9.99/mo
capacity-priced, not per-seat
AI bundled. Voice + SMS native. No add-ons.
Capacity pricing
Pay for conversations, not seats. Add agents without adding cost.
AI bundled
AI Captain included on every paid plan. No per-resolution fees.
Voice + SMS native
10DLC SMS and US voice in the same inbox. Not an add-on tier.
What you get / what you don't
Honest scope.
We'd rather tell you up front than waste your time.
What we offer
- Live chat widget on Free
- Email inbox on Free
- WhatsApp two-way customer service on Free
- AI Chatbot + Auto Reply + API on Lite ($9.99)
- All 10 channels (voice, SMS, Instagram, Messenger, Telegram, Line, TikTok) on Starter ($19.99)
- SSO, RBAC, audit logs on Pro ($189)
- HIPAA option, custom integrations on Enterprise ($599)
What we don't offer
- No whitelabel resale
- No custom domain (Help Center stays on FloatChat URL)
- No mobile app (web app only)
- No WhatsApp Business API (BSP). Two-way customer service only
- No advanced PBX features (IVR, voicemail, call recording, AI voice bot)
- No PCI DSS
If you need any of those, FloatChat may not be the right fit — and that's fine.
Trust & Security
Built on a serious foundation.
All the certifications, controls, and residency choices that matter for US, UK, and EU customers.
US data residency
DigitalOcean NYC3 (New York metro). Multi-AZ redundancy. Your data never leaves the US without your consent.
Encryption
TLS 1.3 in transit. AES-256 at rest. Customer data encrypted on disk and in backups.
SOC 2 Type II
In progress. Target Q4 2026. Quarterly third-party audits along the way.
HIPAA option
Available on Enterprise. Healthcare customers get the controls needed for patient communication.
GDPR + CCPA
Built into the platform. Iubenda-powered consent banner blocks trackers until users opt in.
2FA / MFA
Required for all agent accounts on every plan. SSO + SAML on Pro and Enterprise.
Foundation
Built on Chatwoot, tuned for US teams.
FloatChat is built on the open-source Chatwoot codebase. We've added US-specific features: 10DLC SMS, voice integration with our parent company's telecom infrastructure, capacity pricing, US compliance, and no whitelabel architecture.
We operate the platform as a managed SaaS for US teams — our pricing, our integrations, our AI Captain training, our infrastructure.
Talk to us
Reach the right team.
My Country Mobile Pte Ltd
Singapore Reg. 201535142E
Registered office
8 Temasek Boulevard #32-01, Suntec Tower Three, Singapore 038988
Governing law
Singapore