All your social conversations, one agentic AI inbox.
Bring Instagram and Messenger DMs together with chat, voice, SMS, and email — answered by agentic AI on every platform, from a single inbox your whole team shares.
Social support without switching apps.
Priya Menon
Instagram DM · @priya.styles
Is the linen set back in stock in size M?
2m ago
Yes! The linen set is back in size M — I've reserved one and dropped the checkout link in your DMs. 🌿
1
inbox for every social DM
AI
answers across platforms
SLA
routing + CSAT on social
1
record per customer
Social lives in a dozen apps — and none of them talk.
A question arrives in an Instagram DM. The next one is a Messenger reply. A third is a comment, a fourth an SMS. Your team hops between apps all day, and every switch is a chance to miss a message, lose the thread, or answer too late.
Because none of those apps share history, the same customer looks like three different strangers. And because there are no SLA timers or reports, social support is impossible to measure — you only find out it's slow when someone complains publicly.
A single omnichannel social inbox brings every DM into one place with the rest of your channels, with agentic AI answering the routine ones and full context on every handoff.
Scattered across apps
- One tab per platform, all day
- DMs slip through and go unanswered
- Same customer, three separate chats
- No SLA, no CSAT, no reporting
One unified inbox
- Every DM in one conversation list
- Agentic AI answers the routine ones
- One customer record, full history
- Routing, SLA timers, and CSAT built in
A social inbox that actually runs itself.
Four things you get on day one — social unified with the rest of your channels, answered by AI, and measured like everything else.
Social in one place.
Instagram and Messenger DMs sit in the same conversation list as chat, voice, SMS, and email. No more tab-hopping — every message your brand receives lands in one shared inbox.
AI that answers.
The agentic AI handles routine social questions automatically — sizing, availability, order status, returns — replying in-platform in the customer's language and only escalating what needs a person.
Built for operations.
Route DMs to the right team, hold them to SLA timers, and survey CSAT — so social support scales like a real channel instead of a side project buried in someone's phone.
18s
98%
4.8
auto
Unified customer.
One record ties every Instagram DM, Messenger message, and web chat to the same person and their full order history — so nobody repeats themselves and nothing gets lost between platforms.
Priya Menon
One record · all history
Social DMs, sitting next to every other channel.
Instagram and Messenger DMs share the same list — and the same AI, routing, and history — as chat, SMS, voice, and email.
DMs
Messenger
Page inbox
Web chat
on-site
SMS
two-way
at scale
shared inbox
Stop juggling apps. Start measuring social.
When every DM shares one inbox, three things change at once — for your team, your customers, and your reporting.
Your team stops app-hopping.
No more bouncing between the Instagram app, the Page inbox, and a chat tool. One screen holds every social conversation, so nothing slips and nobody wastes a shift switching windows.
Customers get fast replies.
Wherever someone messages you, agentic AI is already there to answer instantly — and when a human is needed, the handoff carries full context so the reply still feels effortless.
You finally measure it.
Social response times, resolution rates, and CSAT sit right next to your other channels — so social support becomes a number you can manage, not a blind spot you hope is fine.
Why FloatChat
Social is part of a platform that runs your AI, your campaigns, and your numbers — not a bolt-on social tool. One inbox, one customer record, and the same agentic AI answering everywhere your customers reach out.
Unify your social conversations with agentic AI.
Connect Instagram and Messenger, point the AI at your knowledge base, and go live in days — no per-message fees.
Go deeper on each platform.
Every channel below feeds the same unified inbox — pick one to see how agentic AI handles it in detail.
One platform behind every channel
The social inbox rides on the same omnichannel inbox, agentic AI, and integrations that power the rest of FloatChat.
Common questions
Straight answers about unifying social, AI replies, and going live.
Instagram and Messenger direct messages today, unified in a single inbox alongside web chat, SMS, voice, and email. Every DM lands in the same conversation list as the rest of your channels, so your team never opens a separate app to reply to a comment or story reply again.
More questions? Talk to us or book a demo.
Unify your social conversations with agentic AI.
Bring Instagram and Messenger DMs into one inbox with chat, voice, SMS, and email — answered automatically, measured properly, and shared by your whole team.