Seven channels and agentic AI in one shared inbox.
Live agents and agentic AI work WhatsApp, RCS, SMS, voice, email, Instagram, and Messenger from one place — with routing, SLA, macros, and CSAT built in.
Stop switching tabs between channels.
Daniela Cruz
WhatsApp · Order #A-2291
Hi! I changed my mind — can you switch order #A-2291 to express shipping before it ships?
10:02 AM
Done! #A-2291 is now express, no extra charge. It leaves today.
10:02 AM
Repeat buyer — flag for the loyalty upgrade this quarter.
Amazing, thank you so much 🙌
10:03 AM
7
channels in one view
AI
agent + copilot built in
SLA
routing, timers & CSAT
1
customer record, everywhere
Every channel in its own tool means context gets lost.
When WhatsApp lives in one app, email in another, voice in a phone system, and your social DMs in three separate inboxes, a single customer is scattered across half a dozen tools. Nobody sees the whole picture, and the customer feels it.
So they repeat themselves. They explain the order number again, re-tell the story again, and wait while an agent digs for context that already exists somewhere else. Every tab-switch is a chance to drop the thread.
An omnichannel shared inbox keeps every conversation, and every customer, in a single place. One thread, one record, one team — no matter how the message arrived.
Channels in separate tools
- Six tabs, six logins, six inboxes
- Customer repeats their story each time
- No shared history or notes
- Handoffs lose order and context
One shared inbox
- Seven channels in a single view
- One customer record follows everywhere
- Shared notes, labels, and macros
- Handoffs carry full history
Everything an inbox should be — and an AI that lives in it.
Built for real operations: every channel, full history, smart routing, SLA timers, satisfaction, and agentic AI plus copilot — all in one place.
Every channel, one view.
Full conversation history, internal notes, canned responses, labels, and macros — across WhatsApp, RCS, SMS, voice, email, and social, in a single thread per customer.
Built for real operations.
Smart routing by skill and load, SLA timers that flag risk, capacity and scheduling, teams, and granular permissions — so the right person gets the right ticket, on time.
AI in the inbox.
Agentic AI handles routine volume on its own, while the copilot assists your humans — drafting replies, summarizing threads, and suggesting next steps. Both live where you already work.
Suggests replies, summarizes threads, rewrites tone — your agents click to send.
CSAT & profiles.
Satisfaction is collected on every conversation, and contact profiles carry custom attributes you define — so you measure how each interaction landed and who it landed with.
Seven channels. One inbox.
Wherever your customers message, you reply from the same place — same context, same history, same team.
two-way business
RCS
rich Android
SMS
universal text
Voice
calls + callbacks
full inbox
DMs + comments
Messenger
Facebook DMs
Every channel is two-way and lands in the same shared inbox — so a reply on RCS, a WhatsApp message, and an Instagram DM from the same person all sit in one thread, not three.
Chat, voice, and campaigns — together.
A campaign reply, a phone call, and a web chat all land in the same inbox, tied to the same customer.
Campaign reply
She replies YES to a WhatsApp broadcast.
Phone call
Two days later she calls about delivery.
Web chat
Then opens a chat on your site to confirm.
One customer record
Daniela Cruz
3 channels · 1 timeline
No silos. The campaign, the call, and the chat are one conversation history on one profile.
Put every conversation in one inbox.
WhatsApp, RCS, SMS, voice, email, and social — with routing, SLA, CSAT, and agentic AI plus copilot built in.
The inbox lives where your AI, numbers, and broadcasts already are.
Same platform as your AI.
The agentic agent and the copilot aren't a bolt-on — they run inside the inbox, on the same data your team sees, with the same guardrails.
Same numbers and broadcasts.
Your WhatsApp numbers and campaign broadcasting share the inbox, so every reply to a blast lands as a real conversation, not a dead-end.
No silos, ever.
Nothing about a customer lives in a separate tool. One record, one timeline, one source of truth across every channel and team.
Why FloatChat
The inbox sits on the same platform as your AI, your numbers, and your broadcasting — so nothing about a customer is ever in a separate silo.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Everything connects to the inbox.
The shared inbox is the hub — your AI, your copilot, your analytics, and your channels all plug into it.
Common questions
Straight answers about channels, AI, routing, and going live.
Seven, all in one view: WhatsApp, RCS, SMS, voice, email, Instagram, and Messenger. The same customer record and conversation history follow each person across every channel, so a customer who calls, then messages on WhatsApp, then emails is still one thread — not three disconnected tickets.
More questions? Talk to us or book a demo.
Put every conversation in one inbox.
WhatsApp, RCS, SMS, voice, email, and social — with routing, SLA, CSAT, and agentic AI plus copilot built in. One shared inbox, one customer record.