An agentic AI voice agent that handles the call.
Natural voice conversations that resolve inbound and outbound calls — speech-to-text, understanding, and text-to-speech — and route the rest to a live agent with context already gathered.
Voice that understands, not a phone tree — one inbox for voice and chat.
+1 (415) 555-0148
Inbound · returning caller
Transcribing speech
Natural
voice conversations, not menus
Dynamic
routing by real caller intent
100%
calls transcribed & summarized
100+
languages, auto-detected
Phone queues burn time on both sides.
Callers wait on hold, press 1, press 2, and repeat themselves to three different people. Meanwhile your agents spend their day on the same routine calls — order status, rescheduling, resets — that never needed a human in the first place.
Legacy IVR made it worse, not better. A rigid phone tree frustrates the caller, mis-routes the ones with real problems, and still can't resolve anything on its own.
An agentic AI voice agent answers naturally, resolves what it can, and routes the rest with the context already gathered — so the human who picks up starts halfway to done.
A phone tree
- Press 1, press 2, still on hold
- Mis-routes real problems
- Resolves nothing on its own
- Caller repeats the story each transfer
A voice agent
- Natural back-and-forth, answered instantly
- Routes by real intent
- Resolves routine calls end to end
- Warm transfer with full context
Four jobs, one voice agent.
Inbound and outbound calling, intent-based routing, and transcription — all grounded in your business and logged in one inbox.
Inbound call automation.
The voice agent answers on the first ring, understands what the caller needs, and resolves routine requests — order status, rescheduling, resets, FAQs — end to end, 24/7, with zero hold music.
Outbound campaigns.
Launch proactive voice campaigns for reminders, confirmations, and renewals. The agent dials, holds a natural conversation, captures the response, and books the follow-up — at a scale a human dialer team can't match.
IVR automation + routing.
Replace the rigid phone tree. The agent listens to the caller's actual words, classifies intent, manages voice queues, and routes to the right live agent — with everything it has already gathered attached.
Transcription + analytics.
Every call is transcribed, summarized, sentiment-scored, and recorded — dropped into the same inbox as your chat conversations so nothing lives in a separate silo you never open.
Caller rescheduled delivery to Friday and raised a billing dispute, transferred to Priya.
Every call runs the same pipeline.
Speech in, understanding in the middle, natural speech out — and a clean handoff whenever a human is the right answer.
Speech-to-text
Streaming transcription turns the caller's speech into text in real time — accurately, across accents and 100+ languages, even over noisy lines.
Natural-language understanding
The same agentic reasoning that powers your chat agents interprets intent, pulls live data from your connected systems, and decides the next action.
Text-to-speech
A natural, low-latency voice speaks the reply back — human-like back-and-forth with barge-in, so callers can interrupt and be understood.
Route to a live agent
When a call needs a person, it warm-transfers with the transcript, intent, and account context — so the human never starts from a cold hello.
Voice, on the same platform as everything else.
The voice agent isn't a bolt-on. It shares the same agentic AI, business data, and guardrails as your chat agents — so the experience stays consistent across every channel a customer reaches you on.
A call ends, a WhatsApp follows — and it picks up right where the call left off, transcript attached. One inbox for voice and chat.
One brain across every channel.
The voice agent runs on the same agentic AI, business data, and guardrails as your chat agents. A caller and a chatter get the same answer — because it's the same agent underneath.
One inbox for voice and chat.
A handled call lands beside your WhatsApp, SMS, and email threads. A follow-up message picks up exactly where the call ended, with the transcript already attached.
Guardrails, recording, and grounding.
It answers from your knowledge base, records and logs every call, and stays inside the boundaries you set — so automation never means losing control or compliance.
Live today, agentic on the roadmap.
Voice calling, IVR, transcription, and routing are live now. The autonomous AI voice agent layers on top of the same platform — no rip-and-replace when it arrives.
Put an AI voice agent on your phone lines.
Automate inbound and outbound calls with STT, NLU, TTS, and full-context routing — voice and chat in one inbox.
Everything the voice agent connects to.
Voice AI agent questions
What an agentic AI voice agent does — and how it fits your phone lines.
It's an AI that handles phone calls the way a capable person would: it hears the caller (speech-to-text), understands what they actually need (natural-language understanding), takes real actions against your connected systems, and speaks a natural reply back (text-to-speech). Because it's agentic, it resolves multi-step requests on its own instead of reading from a rigid script — and it hands off to a human the moment a call needs one.
Let an AI voice agent pick up the next call.
Resolve inbound and outbound calls with natural conversation, transcribe and summarize every one, and route the rest to your team with context already in hand.