Agentic AI for retail and eCommerce.
Drive sales and support across every channel with agents that recommend from your catalog, resolve order questions, and recover carts — then broadcast the next launch to bring shoppers back.
Built for D2C brands and online stores.
Sofia Almeida
WhatsApp · returning customer
Hi! Where's my order #NL-5573 — and do you have the trail runners in a wide fit?
4:41 PM
Live
recommends from your catalog
Auto
recovers abandoned carts
24/7
order, tracking & returns support
6
channels to broadcast campaigns
Shoppers want answers now. Your team can't be everywhere.
A shopper hesitating over a size, a shipping cutoff, or a return policy will not wait for business hours — they close the tab. Every unanswered question at 11 PM, every full cart left at checkout, and every “where's my order?” is margin walking out the door.
Most stores bolt on a scripted chatbot that answers five FAQs and stalls on everything else. It can't see your inventory, can't recommend the right product, can't check an order, and definitely can't bring back the cart it just lost.
An agentic AI for retail handles the volume, recommends from your live catalog, and keeps shoppers moving toward checkout — while your team focuses on the conversations that grow order value.
A scripted chatbot
- Answers a few FAQs, then stalls
- Blind to inventory and orders
- Sends carts off to die silently
- One channel, no follow-up
An agent that sells
- Recommends from your live catalog
- Reads orders, tracking, and stock
- Recovers carts with a timed nudge
- Sells and supports on every channel
One agent that sells and supports.
Four jobs, one agent, one shared inbox — wired into your store and working around the clock.
Live order & shipping updates.
Shoppers ask “where's my order?” and get an instant answer — real tracking, a delivery ETA, and self-serve returns or exchanges — pulled straight from your fulfilment system.
Automatic cart recovery.
When a checkout is abandoned, the agent follows up on WhatsApp or SMS with the exact items, an optional timed incentive, and a one-tap link back to a pre-filled cart.
One tap back to a pre-filled cart. Recovered checkout, no discount hunt.
Product recommendations that convert.
It reasons over your live catalog to suggest the right size, complementary item, or upsell — sharing a product card with price and reviews, then adding it to the cart.
Trail Runner — Wide
best fitMerino Trail Sock 3-pk
pairs withBroadcasting for every launch.
Announce drops, sales, and restocks across WhatsApp, SMS, and RCS in one send — and every reply comes back into the same inbox to be answered and closed.
Every channel your shoppers use.
Sell, support, and broadcast from one agent — the same cart, order, and history follow the shopper everywhere.
sell + support
SMS
order + promo
RCS
rich cards
Web chat
on the storefront
shop DMs
Messenger
DMs
From first question to repeat customer.
One conversation carries a shopper across the whole journey — guided buying, order support, cart recovery, and the next campaign that brings them back.
Guided buying
Pre-purchase questions and product recommendations answered right in the chat, from your live catalog.
Order support
Tracking, delivery updates, returns, and exchanges handled automatically — no ticket queue.
Cart recovery
SMS and WhatsApp follow-ups with a timed nudge bring abandoned carts back to checkout.
Campaigns
Launches and promotions broadcast across SMS, WhatsApp, and RCS — replies land in one inbox.
Shopper arrives
any channel
Agent recommends
from live catalog
Adds to cart
checkout link sent
Wins them back
recovery + broadcast
Turn conversations into carts — and carts into revenue.
Connect your store, go live in days, and let one agent sell and support across every channel. No per-message fees.
Support and campaigns that know the same shopper.
Instant help, higher conversion.
Shoppers get accurate answers and the right recommendation at any hour — so hesitation turns into checkout instead of a closed tab.
Your team on high-value work.
The agent absorbs the repetitive order and sizing questions, freeing your people for VIP shoppers and the conversations that grow order value.
One record, sell to support.
The AI agent, the shared inbox, and broadcasting run on one platform — so a support chat and a promo campaign know the same customer.
One customer record
The AI agent, the inbox, and the broadcasting all share one customer record — so a support chat and a promo campaign know the same shopper, their cart, and their order history.
200+ integrations
Shopify, Woo, Magento & more
Everything your store needs, together.
Retail runs on the same platform as the agents, the inbox, and the broadcasting — each one a click away.
Retail & eCommerce questions
Straight answers about connecting your store, recovering carts, and selling across channels.
Yes. FloatChat plugs into your commerce stack through 200+ integrations — Shopify, WooCommerce, Magento, BigCommerce, and the order, catalog, and CRM tools around them. The agent reads live product data, inventory, and order status, so answers and recommendations reflect what's actually in stock right now instead of a stale export.
More questions? Talk to us or explore integrations.
Sell and support with agentic AI.
Connect your store and let one agent recommend, resolve, and recover across every channel — while your team focuses on the shoppers that matter most.