One platform for agentic AI, channels, and broadcasting.
The agentic AI agent, the omnichannel inbox, the campaigns, and the developer tools in a single product — sharing one customer record so your team and your AI always have the full picture.
Replace four vendors with one platform.
Agentic AI
answers + acts
Omnichannel Inbox
one shared view
Broadcasting
SMS · WhatsApp · RCS
Developer Tools
API · webhooks · SSO
One customer
record at the core
synced7
channels, one shared inbox
3
broadcast rails: SMS, WhatsApp, RCS
200+
integrations, ready to connect
Enterprise
security built in from day one
Buying customer experience in pieces breaks the customer.
A chatbot from one vendor. A shared inbox from another. An SMS tool for campaigns. A carrier for voice. Four bills, four logins, and four half-views of the same person.
So the AI doesn't know what your team said yesterday, the campaign tool doesn't see the open support ticket, and the customer repeats themselves at every seam. The integrations that are supposed to fix this quietly drift out of sync.
FloatChat unifies the AI, the channels, the campaigns, and the team in one place, around one record.
Four vendors
- Four bills, four logins, four roadmaps
- No single view of the customer
- Integrations that drift out of sync
- Customer repeats themselves at every seam
One platform
- One bill, one login, one roadmap
- One customer record across everything
- AI, inbox, and campaigns share state
- The customer is never asked twice
Four products. One product.
Agentic AI, an omnichannel inbox, broadcasting, and developer tools — each strong on its own, unbeatable together because they share the same customer record.
Agentic AI agents and a copilot
A no-code agent that answers and acts — it looks up orders, changes shipping, issues eligible refunds, and books appointments, all inside the guardrails you set. When a human is needed, a copilot drafts replies and surfaces the right knowledge so your team moves twice as fast.
- Resolves multi-step tasks, not just FAQs
- Grounded in your help center, PDFs, and site
- Escalates in-thread with full context
- Voice agents answer and deflect calls too
One omnichannel inbox for the whole team
Every channel, every conversation, and the full customer history in a single shared view. Routing, SLAs, macros, private notes, and CSAT live where your team already works — and the AI shares that same inbox, so nothing falls through the cracks between bot and human.
- WhatsApp, SMS, email, voice, web, IG, Messenger
- Routing, SLAs, macros, and CSAT built in
- A copilot that drafts and suggests in real time
- One record follows the customer everywhere
Daniela Cruz
Order #A-2291
Marcus Webb
Sizing help
Ken Ito
Invoice copy
Broadcasting on SMS, WhatsApp, and RCS
Launch A2P SMS, WhatsApp, and RCS campaigns from the same dashboard that runs your support. Segment your audience, personalize at scale, and see delivery and replies land right back in the shared inbox — because a broadcast should start a conversation, not end one.
- A2P SMS, WhatsApp, and RCS in one place
- Segment and personalize at scale
- Replies flow straight into the inbox
- Carrier plumbing and numbers included
Developer tools to make it yours
A clean REST API, real-time webhooks, a white-label UI, SSO and SAML, and audit logs. Build FloatChat into your product, sync it with your stack, and ship on your own terms — no waiting on a roadmap. Everything the no-code side does is a documented endpoint away.
- REST API and real-time webhooks
- White-label UI for your brand
- SSO, SAML, and role-based access
- Audit logs for every action
POST /v1/messages
"channel": "whatsapp",
"to": "+1 415 555 0132",
"agent": "cx-resolver"
→ 200 · queued
One record. Every conversation, call, and campaign.
The reason four products behave like one: they all read and write the same customer record — so context never has to be re-created at a handoff.
A message arrives
any of 7 channels
The agent resolves
grounded in your data
A human steps in
with full context, in-thread
A campaign follows up
reply lands back in inbox
The same platform handles the AI brain and the carrier plumbing — so you launch faster, pay less, and manage one tool instead of five.
No-code by default. Fully programmable when you want it.
Everything the dashboard does is a documented endpoint away. Build FloatChat into your product, sync it with your stack, and ship on your own terms — no waiting on a roadmap.
POST /v1/messages
"channel": "whatsapp",
"to": "+1 415 555 0132",
"agent": "cx-resolver"
→ 200 · queued
REST API
Send messages, manage contacts, and drive agents from your own code.
Webhooks
Real-time events push to your stack the moment something happens.
White-label UI
Ship the inbox and widget under your own brand and domain.
SSO & SAML
Enterprise sign-on with the identity provider you already use.
Audit logs
A complete, exportable trail of every action across the platform.
200+ integrations
Connect the tools you already run — CRMs, commerce, and more.
Enterprise security, built into the platform.
Not an add-on. SSO and SAML, role-based access, audit logs on every action, encryption in transit and at rest, and GDPR/CCPA-aligned handling — with SOC 2 on the roadmap.
Explore platform securityPlugs into the stack you already run.
Connect your CRM, commerce platform, and helpdesk so the AI and the inbox act on live data — orders, tickets, and customer profiles included. Over 200 integrations, plus a REST API for anything not on the list.
See all integrationsRun your customer experience from one platform.
Agentic AI, an omnichannel inbox, broadcasting, and developer tools — go live in days, no per-resolution fees.
Common questions
Straight answers about the platform, security, and going live.
One platform. The agentic AI agents, the omnichannel inbox, broadcasting, and the developer tools are a single product with one login, one bill, and — most importantly — one customer record that follows every conversation, call, and campaign. You're not stitching four vendors together with integrations; it's the same system end to end.
More questions? Talk to us or compare plans and pricing.
Run everything from one platform.
Agentic AI, an omnichannel inbox, broadcasting, and developer tools — sharing one customer record, so your team and your AI always have the full picture.