Every Messenger chat, answered in one inbox.
Handle Facebook Messenger conversations in one place with agentic AI that answers customers 24/7 and routes the rest to your team — with a unified customer record behind every reply.
Connect your Facebook Page and answer real conversations this week — no code, no scripted flows.
Northwind Outdoors
Active now · usually replies instantly
Hey! Is the Ridgeline jacket back in stock in medium? And do you ship to Canada?
24/7
coverage on Messenger
< 10s
typical first reply
Most
questions handled by AI
One
record across every channel
Messenger never sleeps. Your team does.
Customers treat your Facebook Page like a text thread — they ask about stock at midnight, shipping on a Sunday, and where their order is on a public holiday. Every hour you don't reply, the intent cools and the sale drifts.
So the Page inbox becomes a second, disconnected queue. Someone checks it between other tasks, replies land hours late, and there's no link to the order, the past chat, or the conversation the same person started on Instagram.
An agentic AI answering in your main inbox closes that gap: instant replies around the clock, and a clean handoff to your team for everything that needs a human.
Messenger, left alone
- Replies land hours after the question
- No answers overnight or on weekends
- No link to the order or past chats
- A separate inbox nobody really owns
Messenger, on FloatChat
- AI answers in seconds, 24/7
- Hard chats routed to the right person
- Order and history attached to every thread
- One inbox shared with the whole team
Messenger, handled end to end.
Four things you get the moment you connect your Facebook Page — answering, routing, and remembering, all in one place.
One inbox for every Messenger chat.
All your Facebook Page conversations flow into a single shared inbox — alongside Instagram, WhatsApp, and web chat — so nothing sits unread in a corner of the platform.
Agentic AI that answers 24/7.
Grounded in your catalog, help center, and policies, the AI replies to real questions — sizing, stock, shipping, order status — in seconds, at any hour, in the customer's language.
Routes the rest to your team.
When a message needs a person, the AI hands the thread over in-place — passing the order, the history, and a short summary so your teammate never starts from scratch.
Inherits the order, sentiment, and a short summary. No repeat questions.
One unified customer record.
The same person on Messenger, Instagram, and email is one profile — with orders, tags, and past chats attached — so every reply is informed, not a cold restart.
Jordan Reyes
Messenger · Instagram · email
Answer instantly. Escalate cleanly.
The AI doesn't just decide whether to reply — it decides what to carry when it hands a conversation to a human.
Message arrives
on your Page
AI answers
grounded, 24/7
Routes if needed
to the right person
Human replies
with full context
No conversation goes cold.
Customers get a correct, grounded answer the moment they ask — no waiting for business hours, no drifting sale.
Your team only sees what needs them.
Routine volume is absorbed by the AI, so people spend their time on the conversations that actually call for judgment.
Nobody repeats themselves.
Every handoff carries the order, the history, and a short summary — so escalations feel effortless, not like starting over.
Why FloatChat
Messenger isn't a bolt-on. It runs on the same platform, the same shared inbox, and the same customer record as every other channel — so one conversation follows the customer wherever they message you next.
Turn your Facebook Page into a 24/7 support channel.
Connect Messenger, point the AI at your catalog and help center, and go live in days — no scripted flows, no code.
One agent for every channel.
Messenger shares its inbox, its AI, and its customer record with everywhere else your customers reach you.
Messenger, answered
Straight answers about connecting, automating, and handing off Facebook Messenger.
You connect the Facebook Page your customers already message. FloatChat links to it through Meta's official Messenger API, so every incoming message lands in your FloatChat inbox and every reply — from the AI or from a teammate — goes back out through Messenger. There's nothing to install for your customers, and their experience inside the Messenger app doesn't change.
Still deciding? Talk to us or compare plans and pricing.
Handle Messenger without the late replies.
Connect your Facebook Page and let agentic AI answer around the clock — routing everything that needs a person straight to your team, in one inbox.