Agentic AI for Telecom.
Handle support, billing, and notifications at scale with agents that act across every channel — resolving plan, bill, and outage requests instantly instead of stacking them in a queue.
Built for carriers, MVNOs, and ISPs.
32.8 GB of 40 GB · renews in 6 days
Invoice · Jun
Due in 3 days · $54.00
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- No overage fees
- 5G priority
- Applies this cycle
98%
3s
2%
Plans
recommend & upgrade in chat
Billing
answer & take payment
Outages
proactive alerts to subscribers
At scale
high-volume automation, 24/7
Telecom support runs at massive volume.
Millions of subscribers, three questions each, all at once: what plan am I on, why is my bill higher this month, and when will the outage clear. Customers expect instant answers on plans, bills, and coverage — and every promotion or billing cycle sends volume spiking past what any team can staff for.
Traditional IVRs and scripted bots deflect a handful of FAQs, then dump everything else into a queue with no context. The routine floods the same lines as the genuinely hard cases, and wait times climb exactly when customers are most frustrated.
An agentic AI for telecom absorbs the volume and acts on each request — resolving the common ones instantly and leaving your team the exceptions.
Scripted IVR & bots
- Deflect a few FAQs, queue the rest
- Can't read a bill or take a payment
- No proactive outage alerts
- Volume spikes crush wait times
Agentic AI for telecom
- Resolves plans, bills, coverage instantly
- Explains and takes billing actions
- Broadcasts outage alerts proactively
- Absorbs spikes — no queue, 24/7
Four telecom jobs, one agentic platform.
Support at scale, billing, notifications, and broadcasting — grounded in your systems and running around the clock.
Support at scale.
Plan questions, SIM activations, and coverage checks are the contacts that flood your queues. The agent handles the repetitive volume automatically, 24/7, so spikes from a promotion or billing cycle never overwhelm your team.
Billing that takes action.
Connected to your billing and CRM, the agent looks up an invoice, explains a roaming or overage charge, and processes the payment in the conversation — completing the task, not pointing at a help article.
Proactive notifications.
Push outage and service updates to affected subscribers over SMS, WhatsApp, and RCS before they even call. Two-way replies flow back to the same inbox, cutting inbound volume at the source.
Omnichannel broadcasting.
Target subscriber segments — low-balance prepaid, upgrade-eligible, renewals due — with campaigns across every channel. Replies come back as real conversations the same agent can resolve.
Self-serve the common. Escalate the rest.
Customers self-serve common requests instantly, your team handles exceptions, and proactive notifications cut inbound volume before it ever reaches a queue.
Customer self-serves, instantly
A subscriber asks about their plan, bill, or coverage on any channel. The agent reads the context, resolves it, and takes the action — an upgrade, a payment, a status check — in seconds.
Your team handles exceptions
When a case is genuinely hard — a disputed charge, a complex fault — the agent hands off in-thread with the full record and history, so a human never starts from zero.
Proactive alerts cut inbound
Outage and service notifications go out over SMS, WhatsApp, and RCS to affected subscribers first — so the calls that would have flooded your queue never come in.
One record across every channel and campaign.
Support, billing, and notifications aren't separate tools bolted together — they share a single customer record across every channel and every campaign. An outage alert broadcast over SMS, a billing question that returns over WhatsApp, and a plan upgrade in web chat are all one conversation, with full context on every handoff.
Unified customer record
Every channel and campaign reads and writes the same profile — no silos, no repeats.
Omnichannel by default
SMS, WhatsApp, RCS, voice, and web chat — support and broadcasting share the stack.
Actions within guardrails
Billing, upgrades, and lookups run inside the limits and approvals you configure.
Built for volume
Absorbs promotion, billing-cycle, and outage spikes without a growing queue.
Scale telecom support with agentic AI.
Support, billing, and notifications at scale across SMS, WhatsApp, RCS, voice, and web chat.
Build the telecom stack.
The channels, products, and reasoning that power support, billing, and broadcasting at scale.
Also useful: Talk to sales · Book a demo · Browse integrations
Telecom, answered
How agentic AI handles support, billing, and notifications at scale.
Yes. That's the point. Carriers, MVNOs, and ISPs field enormous, repetitive contact volume — plan questions, SIM activations, coverage checks, and bill lookups — and an agentic AI absorbs it 24/7 without a queue. Because each request is handled independently and instantly, spikes from a promotion, a billing cycle, or an outage don't overwhelm your team. The repetitive contacts get resolved automatically; only true exceptions reach a human.
Scale telecom support with agentic AI.
Support, billing, and notifications at scale — one agent, one record, across every channel and campaign.
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