An agentic AI copilot inside every agent's reply box.
Reply drafting, thread summaries, and knowledge-grounded answers that make your human team faster and more consistent — without ever leaving the inbox.
The same agentic AI that serves customers now assists your team.
Elena Park
Web chat · Order #C-4417 · 14 messages
Hi — I ordered the wrong size and it already shipped. Can I swap it once it arrives, or do I have to return it first?
10:18 AM
Happy to help with that, Elena — let me check the policy for your order.
On-brand
reply drafts in one click
5-second
thread summaries
Grounded
answers from your knowledge
Every
channel in the inbox
The slow part isn't the answer. It's everything around it.
Agents lose time rereading long threads, hunting through help docs for the right policy, and rewriting the same answer they sent ten minutes ago. The hard part of most tickets was never the reply — it's the context-gathering and the typing around it.
That drag compounds. A queue that should take an hour takes three. Tone drifts as agents tire. New hires move cautiously because they're still learning where the answers live. And the same customers wait longer than they should.
A copilot built into the reply box removes that drag. It reads the thread for the agent, finds the grounded answer, and offers a draft — so your team resolves faster without sacrificing quality.
Without a copilot
- Reread the whole thread to catch up
- Dig through docs for the right policy
- Rewrite the same answer from scratch
- Tone drifts as the queue grows
With the copilot
- Thread summarized in a few lines
- Grounded answer surfaced inline
- On-brand draft ready to insert
- Consistent tone, every reply
What the copilot does.
Four assists, all inside the reply box, all grounded in your business — so the human always stays in control.
Drafts replies.
On-brand responses written from your knowledge and tone, ready to send or edit in one click. The agent always decides what actually goes out.
“Happy to help — your refund is on the way and lands in 3–5 days.”
Summarizes threads.
Condenses long, winding conversations into a few clear lines — so an agent picking up a thread is caught up in seconds, not minutes.
Surfaces answers from your KB.
Pulls grounded answers from your help center, PDFs, catalog, and website — right where the agent is typing, with the source cited.
“Exchanges ship free within 30 days.”
cited sourceAdjusts tone on demand.
Rephrase a draft warmer, shorter, or more formal in a tap — so the message lands right for the customer and stays consistent with your brand voice.
“Request received. Processing.”
“Got it — I'm on this now and will keep you posted. 🙌”
The same ticket, with and without the copilot.
The copilot doesn't change where your agents work — it sits inside the reply box and quietly removes the steps that slow them down.
Manual workflow
- 1Scroll up and reread 14 messages
- 2Open a second tab to find the policy
- 3Copy, paste, and rewrite the wording
- 4Second-guess the tone before sending
Copilot-assisted
- 1Tap “Summarize” — caught up in 5 seconds
- 2Grounded answer appears inline, source cited
- 3Insert the on-brand draft with one click
- 4Nudge the tone if needed, then send
New hires ramp faster. Tone stays consistent.
When the copilot carries your knowledge and tone, agents spend less time on the mechanics and more on the customer. A new hire can lean on grounded drafts and summaries from their first shift — instead of memorizing every policy before they can help.
And because every draft comes from the same source of truth, the tenth agent sounds like the first. Quality stops depending on who happens to pick up the ticket.
Day 1
New agents lean on grounded drafts from their first shift.
Consistent
Every reply comes from one source of truth and voice.
On-brand
The copilot carries your tone so quality doesn't drift.
One brain behind the human and the AI.
The copilot shares the same agentic AI, data, and guardrails as your customer-facing agent — so human and AI replies stay consistent across every channel.
Same agentic AI
The copilot reasons over your data the same way your customer-facing agent does. A draft for an agent reads exactly like a reply the AI would have sent itself.
Same grounded data
Help center, PDFs, catalog, and website — one knowledge base powers both. Update it once and every answer, human-assisted or automated, stays in sync.
Same guardrails
The boundaries you set for the AI apply to the copilot too. Suggestions stay on-policy and on-brand, so consistency is built in, not bolted on.
Whether a customer is answered by your AI at 3am or by a human at 3pm, the voice, the policy, and the accuracy are the same — because it's all the same AI agent copilot under the hood.
Give every agent an AI copilot.
Reply drafts, thread summaries, and knowledge-grounded answers — right in the reply box, on every channel.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
The rest of the platform.
The copilot is one piece of FloatChat. Here's what it plugs into.
Common questions
How the AI agent copilot fits your team — straight answers.
No — the copilot makes your people faster and more consistent, it doesn't replace them. Every suggestion sits inside the reply box for the agent to insert, edit, or ignore. The human stays in control of what actually gets sent; the copilot just removes the mechanical work of rereading threads, hunting for policies, and rewriting the same answers.
More questions? Talk to us or explore the AI agents.
Give every agent an AI copilot.
Reply drafts, thread summaries, and knowledge-grounded answers — right in the reply box, faster and more consistent on every channel.