Manage every Instagram DM with agentic AI.
Pull DMs, story replies, and comments into one inbox. An agentic AI answers the common questions instantly and routes the rest to your team — with full customer history attached.
Connect your Instagram professional account — live the same day.
mara.studio
Instagram · Direct message
Story · “New drop — the linen tote 🧵”
3-in-1
DMs, stories & comments
~4s
average AI first reply
24/7
answered, even after hours
Full
history on every handoff
Instagram is where they buy — and where you lose them.
A great post drives a wave of DMs, story replies, and comments — and they all land in three different places on a phone one person has to babysit. Story replies expire before anyone answers. Comments go unread. The buyer moves on.
The questions are almost always the same — is this in stock, what's the price, do you ship here — but they arrive around the clock, and the moment you take an hour to reply, the impulse to buy is gone.
An agentic AI in your Instagram inbox answers those instantly and routes the tricky ones to a human — so no DM, story reply, or comment slips through.
The native app
- DMs, stories, comments in 3 places
- One phone, one person, no coverage
- Story replies expire unanswered
- No order history beside the chat
FloatChat inbox
- One inbox for all three, plus your team
- AI answers instantly, 24/7
- Routing so nothing gets missed
- Full customer history on every reply
Your whole Instagram, worked as one.
Four jobs, one inbox — grounded in your catalog and running around the clock.
One inbox for DMs, stories & comments.
Direct messages, story replies, and post and reel comments land in a single shared inbox — with the story or post that a reply references attached, so context is never lost.
Agentic AI answers instantly.
Stock, sizing, shipping, hours, order status — the AI replies in seconds, grounded in your catalog and policies so it stays accurate and on-brand, day or night.
Do you ship to the UK?
Yes — UK delivery is 4–6 days. Here's the link 🇬🇧
Routes the rest to your team.
Set rules by keyword, sentiment, intent, or VIP handle. When a DM needs a person, the AI hands it off in the same thread and tags the right teammate — nothing gets missed.
Rules by keyword, sentiment, or intent — nothing gets missed.
Full customer history, always.
Every DM, story reply, comment, and past order lives on one customer profile — so whoever replies, human or AI, already knows the whole story. No repeat questions.
From a story reply to a resolved DM.
The AI doesn't just decide whether to reply — it decides what to carry with it when a human steps in.
Message lands
DM, story reply or comment
AI reads context
with the post it references
Answers instantly
grounded in your catalog
Routes if needed
full history attached
Answer every Instagram DM in seconds.
Connect your Instagram professional account and let agentic AI take the routine questions — routing the rest to your team.
Faster replies, more sales, less inbox chaos.
Reply while they still care.
Instagram buying is impulsive. An instant, accurate answer catches the sale at the moment of interest instead of hours later, when the moment has passed.
Your team only sees what matters.
The AI absorbs the repetitive stock-and-shipping questions, so your people spend their time on the DMs that actually need a human — with full context waiting.
Nothing falls through.
Story replies expire, comments get buried — until they don't. One inbox with routing means every message is seen, answered, or assigned. Never missed.
Instagram isn't a silo here. It shares one inbox, one customer record, and the same agentic AI as Messenger, WhatsApp, web chat, and email — so a follower who DMs you today and emails next week is one person, not two tickets.
One inbox for every channel.
Instagram shares its inbox, history, and agentic AI with the rest of your channels.
Common questions
Story replies, auto-replies, routing, and setup — straight answers.
Yes. FloatChat pulls your Instagram DMs, story replies, and post and reel comments into one inbox. A story reply arrives with the story it references attached, so context is never lost, and comments can trigger an auto-reply or move straight into a DM thread with the same customer record.
More questions? Talk to us or explore the omnichannel inbox.
Never leave an Instagram DM waiting again.
Bring DMs, story replies, and comments into one inbox, let agentic AI answer instantly, and route the rest to your team — with full customer history.