Agentic AI that takes action, not just answers.
Autonomous AI agents that resolve requests end to end — looking up, updating, and confirming across your tools and channels. Built to act inside your guardrails, and scale without adding headcount.
The difference between a chatbot and a teammate.
My order arrived damaged — can you replace it and refund the shipping?
10:02 AM
Done! I've shipped a replacement and refunded your $6.99 shipping. Tracking is on the way.
10:02 AM
look up → refund → confirm
Refund issued
$6.99 · instant
Resolved in 14s
3 tools · 0 humans
Connects the tools you already run
Plus 200+ native integrations, a REST API, and webhooks — see all integrations.
By the numbers
What an agent that acts — not just answers — changes.
Up to 60%
of routine tickets resolved autonomously
7 channels
chat, voice & messaging — one agent
100+
languages, out of the box
24/7
no queue, no wait, no off-hours
Capabilities of the platform — your results depend on your setup, volume, and policies.
A chatbot answers. Agentic AI acts.
A scripted chatbot can answer a question. It cannot look up an order, update a record, and confirm a change in one flow — so the moment a customer wants something done, it stalls and hands off.
Agentic AI closes that gap by acting on the customer's intent, not just matching it to a canned reply. It reasons about the request, calls the right tools in the right order, and finishes the job — then knows when to bring in a human.
Scripted chatbot · answers
- Matches intent to a canned reply
- Points to a help article, then stops
- Needs a journey built for every path
- Hands off the moment work is involved
- Lives in a silo, blind to your systems
Agentic AI · acts
- Completes the task end to end
- Looks up, updates, and confirms
- Reasons from your data, no journeys
- Acts autonomously inside guardrails
- Orchestrates every connected tool
Four things a chatbot can't do.
Completing tasks, orchestrating systems, deciding when to act, and staying inside your bounds — that's what makes agentic AI a teammate instead of a script.
Completes tasks.
Multi-step actions from a single request, end to end. The agent looks up the order, makes the change, and sends the confirmation — instead of pointing the customer at a help article.
Orchestrates systems.
It connects disconnected tools and databases into one workflow — your CRM, billing, calendar, and email working together for a single request, all coordinated by the agent.
Decides and escalates.
It knows when to act autonomously and when to bring in a human — escalating ambiguous or sensitive requests in the same thread, with full context already attached.
Complete it autonomously
Hand to a human, with context
Stays in bounds.
It operates inside the guardrails you set — spending limits, allowed actions, policy — and stays grounded in your data, so it never improvises or crosses a line you've drawn.
Watch it actually do the work.
Not a canned reply, not a help-article link. Each of these is a real multi-step task — looked up, acted on, and confirmed in one go. The green chip is the action the agent actually took.
Where's my order? It still says processing and I needed it for the weekend.
I found order #A-4471 — it was stuck on a warehouse hold. I've released it, upgraded you to express at no charge, and a replacement is shipping today. New ETA: tomorrow by 6pm.
I need to move my Thursday appointment — something came up at work.
No problem. Thursday 2pm is now open on Friday at 10am or Monday at 9am. I've booked you Friday 10am and texted a confirmation with the calendar invite.
The blender stopped working after two weeks. I'd like a refund, please.
That's covered by your 30-day return policy. I've issued a full $89.00 refund to your original card and emailed the return label. You'll see it in 3–5 business days.
One agent, every system, one workflow.
Your tools don't talk to each other. The agent does the talking — pulling each one into a single, coordinated flow so a request becomes a completed task.
CRM
look up the customer
Orders
read & update
Billing
charge or refund
The agent decides which systems to touch, in what order, and checks the result before it replies.
Scheduling
book or reschedule
Email & receipts
confirm the change
Inventory
check availability
Every channel. Every agent.
Agentic AI runs across chat, voice, and messaging — and powers the prebuilt agents you already use.
two-way
RCS
rich text
SMS
text
Voice
calls
inbox
DMs
Messenger
DMs
Agentic AI plus the platform to run it.
The intelligence is only half of it. You also get the channels, numbers, and broadcasting to put it to work — in one platform, without a developer and without an enterprise contract.
One platform, not a stack.
Agentic AI, the channels, your numbers, and broadcasting live together — so you're not gluing five vendors and a Twilio account into a workflow.
Live in days, no developer.
Connect your tools, point the agent at your data, set your guardrails. No conversation journeys to map, no code to write, no months-long build.
Priced for real teams.
No per-resolution fees and no enterprise contract to put agentic AI to work. Start free and scale on capacity, not per-seat surprises.
The whole point
You get agentic AI plus the channels, numbers, and broadcasting to put it to work — one platform, one customer record, and one place to set the guardrails it runs inside.
Agentic doesn't mean unsupervised.
The agent only ever acts inside the limits you set — and every action stays on the rails, audited, and yours.
Put agentic AI to work across every channel.
Agentic AI plus the channels, numbers, and broadcasting to use it — one platform, no developer required.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Where agentic AI shows up next.
The same intelligence powers your agents, your inbox, your copilot, and everything you connect it to.
Common questions
Straight answers about what agentic AI does, how it stays safe, and what it connects to.
A chatbot answers a question — it matches what a customer says to a canned reply or a help article. Agentic AI takes multi-step action across your systems: it can look up an order, update a record, issue an eligible refund, and confirm the change in a single flow. The difference is between recognizing intent and actually completing the task behind it.
More questions? Talk to us or compare FloatChat vs. scripted bots.
Put agentic AI to work across every channel.
Deploy autonomous AI that completes multi-step tasks across your tools and channels — with guardrails and human handoff built in.