Can AI answer SMS replies?

Yes, automatically. The moment a recipient replies to a broadcast, it opens a two-way conversation in the shared inbox where your agentic AI agent answers — grounded in your business data — and hands off to a human with full context when needed. A broadcast stops being a one-way blast and becomes a conversation.

Are opt-outs handled for me?

Yes. STOP, HELP, and START keywords are handled by default. STOP instantly unsubscribes a recipient and adds them to a suppression list that every future campaign respects, HELP triggers an automatic info reply, and START re-opts a customer in. You stay compliant without scrubbing lists by hand.

How do personalization and link tracking work?

Insert merge fields like a first name or order number anywhere in the message, and each recipient gets a message written for them. Any link you drop in is automatically shortened and tracked, so you see click-through per campaign and per contact alongside delivery data.

How do I know what was delivered?

Every campaign returns carrier delivery receipts, so you see delivered, failed, and pending counts in real time, plus per-campaign reporting for delivery rate, opt-outs, and link clicks. Nothing disappears into a black box after you hit send.

Does SMS share the platform with my other channels?

Yes. SMS broadcasting runs on the same platform as WhatsApp broadcasting, RCS, voice, and your AI agent, tied together by a single customer record. A contact you reach by SMS today is the same record your team sees on WhatsApp tomorrow — one history, one inbox.

A2P SMS Broadcasting · answered by agentic AI

A2P SMS broadcasting, answered by agentic AI.

Upload or segment a list, personalize, schedule, and send bulk SMS at scale — then let agentic AI handle every reply in the same inbox.

Bulk SMS at scale10DLC & short codesSTOP/HELP handledDelivery receipts

Start Free

Get a Demo

The channel that reaches every phone — now with AI.

24,810 recipients

STOP/HELP handled

app.floatchat.com · sms-broadcast 10DLC

VIP Flash Sale · SMS

Sender ID · FLOATCHT

Draft

Message

Hi {{first_name}}, your VIP early access is live for 24h. Extra 20% off ends tonight — fltc.co/vip. Reply STOP to opt out.

link tracked 1 merge field148 / 160 · 1 SMS

Audience segment

Tag = VIP31,204

Opted-in = true28,902

Country = US · 10DLC24,810

24,810 recipientsafter suppression

120 msg/s

Broadcast

Bulk

SMS at scale, managed throughput

10DLC

& short code support

STOP

& HELP handling built in

Receipts

delivery confirmed per message

/ 01The problem

SMS reaches every phone. Most tools only send.

SMS still lands where nothing else can — no app to install, no data plan required, opened within minutes. For a flash sale, a shipping alert, or an appointment reminder, nothing beats a text.

But most bulk SMS tools are one-way megaphones. They fire the blast and stop there. When a customer replies — “does this stack with my coupon?” — the message goes nowhere, or lands in an inbox no one watches.

FloatChat turns every SMS broadcast into a two-way conversation your agentic AI can carry — so the reply gets answered, not lost.

A one-way blaster

Fires the send, then goes silent
Replies vanish into an unwatched inbox
Opt-outs scrubbed by hand before each blast
No idea what actually got delivered

A two-way channel

Every reply opens a live conversation
Agentic AI answers instantly, then hands off
STOP/HELP and suppression handled by default
Delivery receipts on every message

/ 02What's included

Everything a bulk SMS campaign needs.

From the first list upload to the last delivery receipt — segmentation, personalization, compliance, and reporting in one place.

Campaign manager.

Upload or segment lists, schedule a send window, and broadcast at scale with throughput management that respects carrier limits.

Campaign managerat scale

Upload / segment list

Schedule window

Throughput 120 msg/slive

Personalization and tracking.

Merge fields personalize every message, links get automatically shortened, and click tracking shows exactly who engaged with each campaign.

Merge + track click tracking

Hi {{first_name}}, your order shipped — fltc.co/t

16.4%

click rate

4,062

clicks

Compliance built in.

STOP and HELP opt-out handling plus suppression lists keep you A2P-compliant by default — no manual list scrubbing before every send.

Compliance built inby default

STOPunsubscribe + suppress

HELPauto info reply

STARTre-opt-in

Delivery insight.

Delivery receipts and per-campaign reporting show exactly what landed, what bounced, and what converted — down to the message.

Delivery insightper campaign

Delivery receipts98.2% landed

/ 03Where SMS meets AI

The broadcast is only half of it.

A reply opens a two-way conversation in the inbox, where agentic AI answers and your team steps in. One platform runs the campaign and the conversation that follows.

Broadcast goes out

segmented, personalized

Customer replies

a question, an order

Agentic AI answers

grounded, in seconds

Human steps in

with full context

One shared inbox.

Broadcast replies land beside every other channel, so no message sits unread in a send-only tool.

Answered automatically.

Your agentic AI agent replies grounded in your data — resolving the routine questions a broadcast always triggers.

Escalates with context.

When a reply needs a person, it hands off in-thread with the campaign, the customer record, and the full history.

Get started

Broadcast SMS and let AI handle the replies.

Segment a list, personalize, and send at scale — go live in days, no per-message reply fees.

Start Broadcasting Get a Demo

/ 04Why FloatChat

One record. Every channel. One conversation.

SMS broadcasting shares the platform with WhatsApp, RCS, voice, and your AI agent — so a single customer record ties it all together.

Reaches every phone.

SMS needs no app, no data, no opt-in beyond consent — it lands where richer channels can't, and gets opened within minutes.

Same platform, no silos.

Run the campaign and the conversation in one place. The SMS contact today is the WhatsApp contact tomorrow — one history.

Compliant by default.

10DLC and short code support, STOP/HELP handling, and suppression lists keep every send clean without manual scrubbing.

The whole picture

Send bulk A2P SMS at scale, track every link and delivery receipt, stay compliant with STOP and HELP handling — and have agentic AI answer the replies that follow, all on one platform.

/ 05Related channels

More ways to reach your customers.

SMS is one channel on the platform. Pair it with WhatsApp, RCS, and your own numbers — the same customer record follows every one.

WhatsApp Broadcasting

Rich, opt-in broadcasts with media, buttons, and two-way replies.

Learn more

RCS Broadcasting

Branded, verified messaging with carousels and suggested replies.

Learn more

DID Numbers

Provision local and toll-free numbers for two-way SMS and voice.

Learn more

Common questions

Straight answers about sending, compliance, and AI-handled replies.

Yes. A2P SMS broadcasting on FloatChat supports 10DLC registered numbers, dedicated short codes, and alphanumeric sender IDs. We help you register the right sending profile for your volume and use case so campaigns clear carrier filtering and deliver reliably.

More questions? Talk to us or compare pricing.

Broadcasts sending with 10DLC & short codeslive in days

/ STARTAnswered by agentic AI

Broadcast SMS and let AI handle the replies.

Segment a list, personalize, and send bulk A2P SMS at scale — with delivery receipts, STOP/HELP handling, and every reply answered by agentic AI.

Start Broadcasting Get a Demo

Bulk SMS at scale10DLC & short codesSTOP/HELP handlingDelivery receipts