Agentic AI analytics that show what actually matters.
Real-time dashboards for agent performance, customer sentiment, and campaign results — support and broadcasting in one view, so you can see where to improve and where to invest.
Decisions backed by data, not guesses.
96%
CSAT
92%
Resolution rate
18s
First-response
78%
positive sentiment
Real-time
dashboards, always current
CSAT · NPS
and resolution, tracked live
Deliver
and engagement, per campaign
Export
logs and scheduled reports
Scattered data hides what is really happening.
Your support metrics live in a helpdesk. Your campaign numbers live in a broadcasting tool. Sentiment, if you measure it at all, lives in someone's spreadsheet. Each tool shows a slice — and none of them shows the whole customer.
So you end up exporting CSVs, reconciling timestamps, and arguing about whose number is right, instead of acting. By the time a report is stitched together, the week it describes is already over and the moment to fix anything has passed.
One view of conversations and campaigns tells you where to improve and where to invest. That is the difference between customer experience analytics you read after the fact and dashboards you actually steer by.
Scattered tools
- Support and campaigns reported apart
- Metrics that never reconcile
- No automatic sentiment at all
- Reports land a week too late
One dashboard
- Support and campaigns in one view
- One source of truth, every channel
- Sentiment surfaced automatically
- Real time — act while it matters
Four dashboards, one source of truth.
Performance, campaigns, sentiment, and reporting — each with its own live view, all drawing on the same conversations.
Performance dashboards.
First-response time, resolution rate, CSAT, and NPS in real time — for the AI agents and your human team, side by side, so you can staff and route based on what the data says.
Campaign analytics.
Deliverability, engagement, and conversion across SMS, WhatsApp, and RCS — see which broadcast landed, which channel converts, and what it cost to get there.
Sentiment & trends.
The most common questions and how customers actually feel, surfaced automatically. Catch a rising issue or a wave of goodwill from a dashboard, not a pile of tickets.
Reporting.
Exportable conversation logs and scheduled reports as CSV, PDF, or API. Send the weekly numbers to leadership automatically — no manual export, no copy-paste.
Weekly_CX_Report.csv
12,480 conversations · 6 channels
Scheduled · every Monday 9:00
onThe numbers your team already cares about.
Every tile is live, every trend is real, and every figure is exportable. Sample data shown.
18s
Avg. response time
92%
Resolution rate
96%
CSAT
+62
NPS
98.4%
Deliverability
81%
positive sentiment
Support and campaigns, in one view.
Stop reconciling tabs. See the whole customer experience on one screen and watch how one side affects the other.
Four tabs, four truths
Helpdesk
CSAT · resolution
Broadcast tool
deliverability
Spreadsheet
sentiment, manual
BI export
stale by Monday
One FloatChat dashboard
92%
98%
96%
12.4%
See what is really driving your customer experience.
Real-time dashboards for support and campaigns, with sentiment, deliverability, and exportable reports.
One platform, so the analytics see everything.
Because the AI, the inbox, and broadcasting share one platform, your dashboards cover the entire customer journey — not a single channel.
The AI is measured at the source.
Every agentic resolution, escalation, and handoff is logged where it happens — so performance numbers are exact, not estimated from a sample.
The inbox feeds one truth.
Human and AI conversations flow through the same shared inbox, so CSAT and resolution cover the full team — no blind spots between bot and person.
Broadcasting closes the loop.
Campaigns run on the same platform, so deliverability and engagement sit right next to the support volume they create. Cause and effect, on one screen.
The whole journey
One customer record follows every conversation and campaign, so your customer experience analytics describe the real journey — from first broadcast to final resolution — instead of one channel in isolation.
1
platform
6+
channels
100%
of the journey
0
CSV stitching
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
Everything your analytics measure.
The dashboards draw on the rest of the platform — here is what they are watching.
Common questions
Straight answers about dashboards, exports, sentiment, and going live.
Both, in one view. Because the AI, the shared inbox, and broadcasting all run on the same FloatChat platform, your dashboards show support conversations and outbound campaigns side by side. You can see how a promotional broadcast affects ticket volume, or how resolution rate holds up during a busy campaign — without stitching two tools together.
More questions? Talk to us or book a demo.
See what is really driving your customer experience.
Real-time dashboards for support and campaigns, with sentiment, deliverability, and exportable reports — decisions backed by data, not guesses.