Branded RCS messaging with agentic AI.
A verified sender, rich cards, and tappable suggested replies that turn texts into experiences — with automatic SMS fallback, and every reply answered by agentic AI.
Your brand, in the messaging app customers already use.
Northline Outfitters
Verified business · RCS
Your winter collection just dropped
Insulated shells, wool base layers, and the trail boots you saved. Members get early access today.
Verified
brand sender with logo & name
Rich
cards, carousels & media
Auto
SMS fallback, no message lost
AI
answers every reply in one inbox
Plain SMS gets read — and instantly forgotten.
Text messages open at rates email can only dream of, but they all look the same: a grey bubble from an unknown number, 160 characters, and a link the customer has to trust blind. There's no logo, no image, no button, and no way to tell your brand apart from a spammer.
So the message that could have driven a sale becomes a forgettable one-way blast. And when a customer does reply, it lands nowhere useful — a dead end instead of the start of a conversation.
RCS fixes the format: your brand shows up verified, with rich media and tappable actions. FloatChat adds the other half — agentic AI that carries the conversation forward the moment someone taps back.
Plain SMS
- Unknown number, no branding
- Text only — no images or cards
- Bare link the customer must trust
- Replies go nowhere useful
Branded RCS
- Verified sender with logo & name
- Rich cards, carousels & media
- Tappable suggested-reply chips
- Replies answered by agentic AI
A richer text — and a real conversation.
Four things RCS gives you on FloatChat: a branded experience, tappable actions, a safety net, and an AI that never lets a reply go unanswered.
A branded experience.
A verified sender puts your name, logo, and brand color in the customer's messaging app — plus rich cards and carousels that make a text feel like a mini landing page.
Suggested replies & actions.
Give customers tappable chips and buttons so they can respond, track an order, or book a slot in one touch — no typing, no friction, more people who actually act.
Automatic SMS fallback.
When a device can't receive RCS, the same message is delivered as SMS automatically. You compose once and reach everyone on the best format their phone supports.
AI in the conversation.
Every reply lands in the shared inbox, where agentic AI answers, grounds itself in your data, and completes tasks — stepping your team in only when it's truly needed.
One send. Every device. A live conversation.
You compose once. FloatChat decides the best format per device, delivers it, and turns whatever comes back into an AI-answered thread.
Compose once
rich card + fallback copy
Detect per device
RCS-capable or not
Deliver best format
RCS card or SMS
AI answers replies
in your shared inbox
RCS
branded + rich
SMS
universal fallback
two-way
DMs
Turn your texts into branded experiences.
Verify your sender, send rich RCS with SMS fallback, and let agentic AI answer every reply.
Branded, interactive, and never a dead end.
Customers engage more with messages that look like your brand and let them tap to act — and on FloatChat, every one of those taps becomes a conversation your AI can carry.
Higher engagement.
A verified sender with rich media and one-tap actions earns more attention and more clicks than a plain grey text ever could.
Trust by default.
The verified checkmark tells customers it's really you — not a spammer — so they open, tap, and act with confidence.
Every reply lives on.
When someone taps back, agentic AI picks it up in the inbox and keeps the conversation moving instead of leaving it to die.
Why FloatChat
RCS sits alongside WhatsApp, SMS, voice, and social on one platform — one customer record and one AI brain across every channel. So a branded RCS card and the conversation it starts never live in a silo; they're part of the same thread your whole team can see.
Everything RCS connects to.
RCS is one channel in a bigger system — broadcasting at scale, an SMS safety net, agentic AI, and a shared inbox that ties it all together.
Common questions
Straight answers about branded RCS, SMS fallback, and AI-answered replies.
RCS (Rich Communication Services) is the modern successor to SMS built into the default messaging app on most Android phones. Instead of plain grey texts, it lets your brand show up with a verified name, logo, and brand color, and send rich cards, carousels, images, and tappable suggested replies. It turns a one-line text into a branded, interactive experience — and with FloatChat, every reply is answered by agentic AI in your shared inbox.
More questions? Talk to us or see how we compare.
Message customers with branded RCS.
Send verified, rich messages with suggested replies and automatic SMS fallback — and let agentic AI answer every conversation they start.