Zendesk is a solid product. It's also $55–$115 per agent per month, has a steep learning curve, and charges extra for every channel beyond email. If you're a small US team that outgrew Tawk but doesn't need Zendesk's enterprise complexity, migrating to FloatChat takes 48 hours and our team does most of it for you.
What gets migrated
The FloatChat migration service (free on any paid plan) covers: all Zendesk ticket history and threads, agent accounts and permissions, help center articles, macros and canned responses, tags and custom fields. Contact data is imported as FloatChat contacts.
What doesn't migrate automatically
Zendesk-specific features like CSAT surveys (FloatChat has its own), complex SLA rules (you'll recreate these), and Zendesk Marketplace integrations. Our team flags anything needing manual setup on the kickoff call.
The 48-hour migration process
Hour 0–2: Kickoff call with a FloatChat migration engineer. Hour 2–24: Automated export and import with a staging environment to review. Hour 24–36: Your team reviews data and tests the inbox. Hour 36–48: DNS changes, widget swap, go-live. Zendesk stays read-only for 30 days as backup.
Training AI Captain on your Zendesk data
Your existing ticket history is a goldmine for training. FloatChat ingests your top 500 resolved tickets and help center articles to seed Captain's knowledge base. Most teams reach 40–60% deflection rate within the first week.
Cost comparison
A 5-agent team on Zendesk Suite Growth: $89 × 5 = $445/month. The same team on FloatChat Starter + Lite: $29.98/month. Annual saving: ~$4,980. Migration is free. The ROI math is straightforward.
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