An agentic AI customer service agent that actually resolves.
Deflect repetitive tickets across every channel with an agent that answers from your data, completes the task, and escalates the rest with full context.
Built for support teams that want resolution, not just deflection.
Daniela Cruz
WhatsApp · Order #A-2291
Hi — I changed my mind, can you switch order #A-2291 to express shipping before it goes out?
10:02 AM
24/7
across 7 live channels
100+
languages, auto-detected
~60%
tier-1 tickets deflected
Full
context on every handoff
Support volume scales faster than headcount.
Every new customer, channel, and product adds tickets — but you can't hire a new agent for every spike. So the queue grows, first-response times slip, and your best people burn out answering the same question for the thousandth time.
Most chatbots make this worse, not better. They handle the five easy questions everyone already knows the answer to, then dump everything else on your team — usually with no order context, no history, and an annoyed customer attached.
An agentic AI customer service agent closes that gap. It resolves far more on its own, and makes the handoffs that remain effortless instead of painful.
A chatbot that deflects
- Answers FAQs, then gives up
- Routes hard tickets with no context
- Needs pre-built journeys for everything
- Customer repeats themselves to a human
An agent that resolves
- Completes the task end to end
- Escalates in-thread with full history
- Reasons from your data, no journeys
- Human inherits everything, no repeats
What the agent does.
Four jobs, one agent, one shared inbox — grounded in your business and working around the clock.
Answers across every channel.
WhatsApp, SMS, email, voice, and web from one place — grounded in your knowledge base, with one customer record following the conversation everywhere.
Resolves, not just routes.
Because it's agentic, it completes multi-step tasks like order lookups, status changes, and eligible refunds — finishing the job instead of handing the customer a help article.
Escalates with full context.
When a ticket needs a person, the agent hands off in the same thread — passing the order data, the sentiment, and a short summary so your team never starts from zero.
Inherits order, sentiment, and 3-bullet summary. Zero repeat questions.
Learns your business.
Trained on your help center, PDFs, and website. It answers only from grounded sources, so it stays accurate and on-brand instead of making things up.
Seven channels. One agent.
Wherever your customers message, the agent is already there — same context, same history.
two-way
SMS
text
inbox
Voice
call deflect
Web chat
on-site
DMs
Messenger
DMs
Routine volume resolved. The rest, handed off clean.
The agent doesn't just decide whether to escalate — it decides what to carry with it.
Before
Every hard question lands on the team — cold, context-free, and behind a queue.
- Bot deflects 5 FAQs, escalates the rest blindly
- Agent re-asks for order number and history
- Customer repeats the whole story, frustrated
- Routine tickets and real problems share one queue
After
The agent resolves routine volume and escalates the rest in-thread — with everything a human needs already attached.
- Routine tickets resolved end to end, 24/7
- Escalations carry order data + full history
- Sentiment and a 3-bullet summary travel along
- Humans only see what genuinely needs them
Ticket arrives
any of 7 channels
Agent resolves
grounded in your data
Escalates if needed
in the same thread
Human takes over
with full context
Resolve more tickets without adding headcount.
Connect your channels and knowledge base — go live in days, no per-resolution fees.
Faster answers, happier customers, calmer team.
Instant, accurate answers.
Customers get correct, grounded answers at any hour — no queue for a simple question, no waiting until business hours.
Your team stops repeating itself.
The agent absorbs the repetitive volume, so your people focus on the conversations that actually need a person.
CSAT rises.
Nobody waits in line for a one-line answer, and escalations arrive with context — so resolutions feel effortless.
Why FloatChat
It works everywhere your customers are, shares one inbox with your team, and runs on the same platform as your campaigns and numbers — so one customer record follows every conversation.
Loved by US support teams.
Honest quotes from teams who switched to FloatChat.
“We moved off Intercom in a weekend. The migration was free and Captain was answering tickets by Monday morning.”
Jessica Chen
Head of Support · Lumen Co.
“Per-seat pricing was killing us. Capacity pricing means I stopped flinching every time we onboard a new agent.”
Marcus Williams
Director of CX · NorthBound
“Voice and SMS in one inbox, no Twilio glue code. Our team picks up calls from the same screen they answer chat.”
Ashley Rodriguez
Ops Manager · Bayside Goods
“Free plan is actually free. Unlimited live chat, no conversation cap, no ad slapped on the widget.”
Tyler Brooks
Founder · Drift Coffee Co.
“AI replies cost a flat $9.99 — not $0.99 per resolution. Predictable bill at the end of every month.”
Megan O'Connor
Support Lead · Vermont Outfitters
One agent for every job.
The customer service agent shares an inbox, a customer record, and the same guardrails with the rest of the family.
Common questions
Straight answers about resolving, escalating, and going live.
No. The AI customer service agent handles the repetitive, well-documented volume — order lookups, status changes, policy questions — so your people spend their hours on judgment calls, edge cases, and the conversations that actually need empathy. When a ticket needs a human, the agent escalates it with full context instead of dumping a cold transcript on someone.
More questions? Talk to us or check the Help Center.
Resolve more tickets without adding headcount.
Connect your channels and knowledge base, and let an agentic AI customer service agent take the routine volume — resolution, not just deflection.