HubSpot Service Hub Alternative
FloatChat vs HubSpot Service Hub. Without the CRM tax.
HubSpot Service Hub Pro is $90/seat. FloatChat Pro is $189 for 25 agents flat. AI bundled. No CRM lock-in.
TL;DR Comparison
| FloatChat Pro | HubSpot Service Hub Pro 25 seats | |
|---|---|---|
| Monthly | $189 | $2,250 |
| Voice | Bundled basic | Twilio relay (limited) |
| Requires HubSpot CRM? | No | Best when you do |
| AI | Bundled | Breeze AI bundled in Pro |
| Annual savings | - | $24,732 vs FloatChat |
Where HubSpot is better
1. If you already use HubSpot CRM
Service Hub plugs directly into deals, lifecycle stages, and contact properties. Strongest when paired with HubSpot Marketing Hub and Sales Hub.
2. Reporting and dashboards
HubSpot's reporting is more polished.
Where FloatChat wins
- No CRM lock-in. FloatChat works with HubSpot, Salesforce, Stripe, or no CRM at all. You're not paying for the CRM ecosystem.
- Capacity pricing. Pay for team size, not per agent.
- Voice native. HubSpot Calling is Twilio-relayed and limited.
- Cheaper at every tier without the CRM upsell pressure.
Frequently asked questions
Do I need to cancel HubSpot entirely?
No. Keep HubSpot CRM for marketing. Switch Service Hub to FloatChat for support. They integrate natively.
What about HubSpot's knowledge base?
FloatChat Help Center (Starter+) replaces HubSpot's. Captain trains on your help content.
Can FloatChat sync with HubSpot?
Yes. Native HubSpot integration on Starter+. Syncs contacts, deals, conversation history.
Where FloatChat fills the gap