FloatChat vs Intercom. 90% lower price.
Same Fin-class AI, helpdesk, and shared inbox at one-tenth the cost. Voice + SMS bundled. No per-resolution fees.
TL;DR Comparison
| FloatChat Growth | Intercom Essential 10 seats + Fin AI | |
|---|---|---|
| Monthly | $69 | $1,280 ($290 + $990 AI) |
| Channels | 10 (incl. voice + SMS) | 6 (no native voice or SMS) |
| AI cost | Bundled in plan | $0.99 per resolution |
| Per-seat or capacity | Capacity ($69 = 10 agents) | Per-seat ($29-132/seat) |
| Annual savings | - | $14,532 vs FloatChat |
Where Intercom is better
1. Fin AI auto-resolution rate
Intercom Fin claims 65% autonomous resolution. Captain claims 60%. Intercom has spent more on AI R&D and shows it.
2. Brand trust at enterprise
If your CIO has used Intercom for 5 years, they trust it. FloatChat is newer.
Where FloatChat wins
- AI not metered. Intercom Fin = $0.99 per resolution. FloatChat = bundled.
- Voice native. Intercom doesn't have voice. FloatChat has US numbers from $5/mo.
- SMS native. Intercom doesn't have SMS. FloatChat at $0.005/segment.
- Capacity pricing. 25 agents on Pro ($189) vs Intercom Premier ($132 x 25 = $3,300).
- Free plan. Intercom has a 14-day trial. FloatChat is free forever.
- No per-resolution sticker shock. A team doing 5,000 AI resolutions/month pays Intercom $4,950. FloatChat Pro covers it for $189.
Pricing math at 25 agents
| FloatChat Pro | Intercom Premier 25 seats + Fin | |
|---|---|---|
| Base | $189 | $3,300 |
| AI (5,000 resolutions/mo) | Included (10K bundled) | $4,950 |
| Voice (1 toll-free + 700 min) | +$15 + $5.60 = $20.60 | Not native. Separate vendor. |
| SMS (800/mo) | +$2 + carrier fees | Not native. |
| Total | $211 | $8,250+ |
97% cheaper
At 25 agents with same usage
How migration works
Day 1
Export your conversations, contacts, and articles from Intercom.
Day 2
We import into FloatChat. Captain trains on your help docs.
Days 3-4
Your team gets onboarded with a 1:1 walkthrough.
Day 5
Go live. Forward your support@ email to FloatChat. Update widget snippet.
Free for any team switching from Intercom. We've moved teams of 2 to teams of 100.
Frequently asked questions
Will I lose my conversation history?
No. We import all conversations. Your team sees the full history on day 1.
Will Captain answer like Fin?
Yes for the same training data. Captain trains on your help center, articles, and past conversations. Same source, same accuracy.
What about my Intercom integrations?
We support Stripe, HubSpot, Salesforce (Pro), Slack, Notion, Linear natively. Plus Zapier (5,000+ apps). Most Intercom integrations have a FloatChat equivalent.
Will my widget look the same?
Customizable colors and logo on Starter+. Your customers won't notice unless they read the URL of the widget.
Can we run both in parallel?
Yes, for up to 30 days during migration. Cancel Intercom at the end.
Where FloatChat fills the gap