FloatChat vs ChatMitra. Live chat + email that ChatMitra doesn't have.
ChatMitra is WhatsApp-only. FloatChat adds live chat widget, email inbox, and a real upgrade path. Same Auto Reply + AI Chatbot stack at lower price.
TL;DR Comparison
| FloatChat Free | ChatMitra Free | |
|---|---|---|
| Live chat widget | Yes | No |
| Email inbox | Yes | No |
| WhatsApp two-way | Yes | Yes + WABA |
| WhatsApp marketing/templates | No (no BSP) | Yes |
| Per-conversation fee | None | $0.20/conversation |
Where ChatMitra is better
ChatMitra is a WhatsApp Business Solution Provider (BSP). FloatChat is not. Two real consequences:
1. WhatsApp marketing campaigns
ChatMitra can send WhatsApp template messages to thousands of customers. FloatChat cannot.
2. WhatsApp broadcast workflows
Order updates, OTPs, marketing blasts via WhatsApp templates. ChatMitra has the Meta WABA license. FloatChat doesn't.
If your business runs primarily on WhatsApp marketing (especially for Indian markets), ChatMitra is the right tool. FloatChat is the wrong tool.
Where FloatChat wins
- Live chat widget on Free. ChatMitra is WhatsApp-only.
- Email inbox on Free. ChatMitra has none.
- No per-conversation fee. ChatMitra charges $0.20 per conversation. FloatChat doesn't.
- AI Chatbot at $9.99. ChatMitra Pro is ~$12.
- 6-tier upgrade path. ChatMitra has 2 plans (Free + $999 Pro). Limits scaling.
Use case decision guide
| Your priority | Use |
|---|---|
| WhatsApp marketing campaigns | ChatMitra |
| Live chat widget on website | FloatChat |
| Email inbox + chat + WhatsApp combined | FloatChat |
| US market customer support | FloatChat |
| Indian market WhatsApp commerce | ChatMitra |
Frequently asked questions
Will FloatChat add WhatsApp Business API?
WhatsApp Cloud API integration is on the roadmap for Pro and Enterprise tiers. No firm date.
Can I use both ChatMitra and FloatChat?
Yes. ChatMitra for WhatsApp marketing broadcasts. FloatChat for US website chat + email support. Different use cases.
Is FloatChat cheaper than ChatMitra Pro?
On the automation stack: FloatChat Lite ($9.99) vs ChatMitra Pro (~$12). Similar features. FloatChat adds live chat widget and email that ChatMitra doesn't have.
Where FloatChat fills the gap