Gorgias Alternative
FloatChat vs Gorgias. Per-agent beats per-ticket.
Gorgias charges by tickets ($10-$960/mo). FloatChat charges by team size ($19.99-$599/mo). Same Shopify integration depth.
TL;DR Comparison
| FloatChat Growth (10 agents) | Gorgias Pro (2,000 tickets) | |
|---|---|---|
| Monthly | $69 | $300 |
| Pricing model | Per-agent capacity | Per-ticket |
| Voice native | Yes | Add-on |
| SMS native | Yes | Add-on |
| Shopify depth | Yes | Yes (deeper) |
Where Gorgias is better
1. Shopify depth
Gorgias has deeper Shopify integration. Order edits, product variants, refunds inline. FloatChat has order-history sync but not edits.
2. D2C-specific playbooks
Gorgias has prebuilt automation for cart recovery, return, and refund flows.
Where FloatChat wins
- Per-agent pricing. Gorgias tickets-based pricing punishes high-volume support seasons (BFCM, holidays).
- Voice + SMS bundled. Gorgias has SMS add-on; voice is limited.
- Lower base. $19.99 Starter beats Gorgias $50 Basic.
Frequently asked questions
Can FloatChat edit Shopify orders inline?
Not yet. We show order history and can trigger webhooks. Full edit support (cancel, refund initiation, variant change) is on the roadmap.
How does pricing work during BFCM?
FloatChat is flat per-agent. Your ticket volume doesn't affect your bill. Gorgias can spike significantly during high-volume sales events.
Is migration from Gorgias free?
Yes. 48-hour migration. We import Shopify customer data, conversation history, and macros.
Where FloatChat fills the gap