Freshchat Alternative
FloatChat vs Freshchat. Voice native. AI bundled.
No Freshcaller add-on. No Freddy AI overage. Capacity pricing instead of per-seat.
TL;DR Comparison
| FloatChat Pro 25 agents | Freshchat Pro 25 seats + Freshcaller + Freddy AI | |
|---|---|---|
| Monthly | $189 | $1,775 |
| Voice | Bundled | $375 Freshcaller add-on |
| AI | Bundled | $49/100 sessions overage |
| Pricing model | Capacity | Per-seat |
| Annual savings | - | $19,032 vs FloatChat |
Where Freshchat is better
1. Freddy AI sentiment is well-tuned
Freshchat's sentiment scoring is mature. Captain matches it functionally but Freddy has more years of data.
2. Mobile apps
Freshchat has iOS and Android apps. FloatChat is web-only.
Where FloatChat wins
- Capacity pricing. $189 for 25 agents vs Freshchat $1,225 (25 x $49).
- Voice bundled. No separate Freshcaller subscription needed.
- AI bundled. Freshchat charges $0.49 per session beyond 500 free. FloatChat bundles 10,000 on Pro.
- Stripe and Salesforce native. Freshchat needs Zapier for these.
Frequently asked questions
Does Captain replace Freddy AI?
Yes for agent assist and auto-reply use cases. Freddy has deeper sentiment data. Captain has no per-session fees.
What about Freshcaller?
FloatChat voice replaces Freshcaller for basic inbound/outbound. No IVR, call queues, or recording on FloatChat.
How long does migration take?
48 hours. Export from Freshchat, import to FloatChat, train Captain, onboard team.
Where FloatChat fills the gap